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We have a great opportunity for an experienced Senior/ Lead Solutions Engineer to work with our extraordinary Financial Services customers in crafting transformational customer engagement roadmaps demonstrating the Salesforce applications and platform in Mumbai, India! The successful applicant will have a track record of working with financial services organisations in driving business outcomes through technology solutions, with experience in engaging at the C-level with Business and Technology groups.
Provide thought leadership in how large enterprise organisations can drive customer success through digital transformation.
Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
Be an innovator who can create new solutions using out-of-the-box thinking.
Engage with business users to create solution presentations, demonstrations and prototypes.
Build roadmaps that clearly articulate how partners can implement and adopt solutions to move from current to future state.
The ability to confidently present and articulate the business value to managers and executives of all levels.
Deliver functional and technical responses to RFPs/RFIs.
Work as a great teammate by chipping in, learning and sharing new knowledge.
Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.
Lead multiple customer engagements concurrently.
Be self-motivated, flexible, and take initiative.
7+ year of proven experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.
Degree or equivalent relevant experience required. Experience will be evaluated based on the strengths you'll need for the role
Strong focus and experience in pre-sales or implementation in financial services industry (Banks/insurance/fintechs/NBFCs) is required
Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs in the financial services industry
Knowledge on Key critical metrics monitored in financial industry from a customer engagement perspective
Business Analysis/ return on investment construction.
Experience in sophisticated solution selling to Enterprise customers within the Financial Services industry.
A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
Outstanding presentation and demonstration skills.
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of ...