Software Engineering - Backend (Full - Stack Engineer) MTS/SMTS/LMTS

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Job Category

Products and Technology

Job Details

The Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations to communicate with their customers through email, mobile, social media, Web and marketing automation. We’re driven by a deep understanding of marketers’ needs. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology.

Customer Data Platform (CDP) is a new initiative under the Salesforce Marketing Cloud aimed at changing the future of digital marketing. CDP is a multimodal analytics SaaS solution that seamlessly acquires transactional and behavioral interactions, wrangles and curates data sets appropriately into graph,  , tabular, time series and relational models to facilitate optimized query lookups , analytical processing and machine learning at scale in order to empower Sales , Service , Marketing, Web & Mobile Engagement apps with compelling customer experience & engagement.

The customer Data platform will enable companies to unify customer data, manage identity and consent, segment and activate audiences, and optimize engagement with powered insights. In addition, companies can now build a single view of their customers to deliver personalized engagement across marketing, commerce, sales, and service. You’ll be a part of the platform team that is working on building large scale distributed services across all core areas of the platform covering data ingestion, big data management, big data processing, analytics/insights, profile graphs, segmentation, and activations. All the teams are dev/ops focussed and own the end to end pipelines from development through production and support.

We solve customer problems with brilliant simplicity, style, and panache. We are willing to abandon bad ideas and outdated ways of thinking. We’re a global team with a flash mob agility to neutralize customer pain. We have a ferocious appetite for solving problems with engineering KungFu and social genius. We are the Customer Data Platform team in Salesforce. We do what’s right because it’s right. We make it easy. We make it work!

We are seeking an experienced Senior/Lead software engineer to join a world-class team of highly motivated software engineers and infrastructure experts. Your charter will be to deliver high-quality infrastructure automation tools, frameworks, workflows, and validation platforms that help Salesforce scale infrastructure to meet the phenomenal growth we are experiencing. The team looking to fill this position is focused on delivering a highly scalable, global, and performant API driven orchestration service for the automated delivery of physical and virtual server capacity across multiple providers. 

As a SMTS  you have deep technical knowledge of webscale infrastructure systems and will be responsible for leading and contributing to key projects in design, development, and post-release support of platforms, data frameworks, and validation tools, that are used by a variety of internal teams at salesforce.com.  You will work on complex scaling challenges as we move our customers to new infrastructures seamlessly.

The ideal candidate learns quickly, works efficiently in fastpaced ambiguous environments, is team driven, solves complex problems permanently, and has an affinity for data and a bias for action.

Job Responsibilities

•  Minimum 5+ years of development & design experience; design and implementation experience of large infrastructure projects with multiple teams

•  Design, develop, maintain and deploy Hadoop solutions, which collect various Apps/web log data from our server clusters, and consolidate it into a centralized HDFS/Hive location for consumption

• Optimize and maintain our Hadoop infrastructure to streamline data processing and maximize efficiency

• Work with the Application Development and Data Application teams in planning new features

• Experience with Java and/or C++, Go, or Python in a Linux/UNIX data center environment

•  Experience with AWS, GCP and/or Azure platforms

•  Experience with open source projects like GitHub, Redis, Puppet, Terraform, Swagger, Spinnaker, RabbitMQ, Docker, and Kubernetes

• Proven implementation skills – We expect the ideal candidate to have 3+ years of experience in data warehousing 2 projects with large data volumes (in Terabytes).

•  Experience owning and operating multiple instances of a mission-critical service

•  Experience with Agile development methodology and test-driven Development

•  Experience using telemetry and metrics to drive operational excellence

•  Experience balancing live site management, feature delivery, and retirement of technical debt

•  Experience designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centers.

•  Deep understanding of algorithms and data structures

•  Expert judgment, analytical and problem-solving skills

•  Bachelor's Degree in CS or any engineering discipline

•  Excellent written and verbal communication skills with outstanding attention to details

Highly Desirable:

•  Excited by building reliable services on unreliable hardware.

•  Directly influence our journey towards zero-touch, highly scalable, reliable infrastructure services.

•  Provide technical and architectural leadership in a global and diverse organization.

•  Automate, optimize and drive efficiency of effort, code, and process.

•  Design, implement and maintain the infrastructure on which the Salesforce service runs.

•  Resolve complex technical issues and drive innovations that improve system availability, resilience, and performance.

•  Create, maintain and share technical documentation used by engineers and other team members.

•  Provide mentorship to other team members and partner with other SMEs across the organization

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