Solution Architect/Sr. Solution Architect, Commerce Cloud

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Job Category

Customer Success Group

Job Details

We are hiring Salesforce Solution Architects (All Levels) for the following industry verticals:

• AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality and Business Services)
• CMT (Communications, Media and Technology)
• FINS (Financial Services including Insurance)
• HLS (Healthcare and Life Sciences)
• RCG (Retail Consumer Goods)
• PubSec (Public Sector, Non-profit, and Education)

Job Description
The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key work. They serve as hands-on advisors, using good interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects give to thought leadership and standard methodologies by engaging with the cloud-specific practices teams. They will give both internally in their Community and externally in the marketplace.

YOUR IMPACT: Responsibilities
Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company’s largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails -

• Serve as a trusted advisor to the client

• Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise

• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value

• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization

• Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution

• Handle customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

• Review and create project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

MINIMUM QUALIFICATIONS
 

• 5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success

• Extensive experience with configuration and customization on the Salesforce platform

• Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

• Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners

• Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience

• Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

• A great listener with the ability to communicate with people in diverse roles

• Resourceful and innovative thinker who can work through and solve problems

• Possible travel of about 25%, but exact travel requirements will vary based on customer.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

PREFERRED QUALIFICATIONS

• Proven results in delivering high value business outcomes utilizing an agile approach
• Proven results leading customer and/or partner success stories
• Relevant Salesforce certifications and consulting experience are strongly recommended

B2C:

• Minimum of five years in direct-to-consumer eCommerce experience (relevant Salesforce B2C Commerce experience or equivalent) in the areas of solution design, digital merchandising, information architecture, systems integration, data modeling, user experience and/or project management.

​Minimum Qualifications:

• Salesforce B2C Commerce Business Manager
• Preferred: Salesforce B2C Solution Architect certification
• Working knowledge of many of the following business functions and/or concepts:

  • eCommerce Best Practices (market-specific and global)

  • Content Management

  • User Experience Design & Usability

  • Search Engine Optimization

  • Merchandising

  • Data Mapping and Modeling

  • Multi-site Solutions and Governance

  • Analytics and eCommerce Key Performance Indicators

  • Order management, including payment processing, taxation, fraud, fulfillment and logistics and 3rd party integrations.

  • HTML, XML, APIs, JavaScript, and Ajax web development languages.

B2B:

• Minimum of five years in direct-to-consumer eCommerce experience (Relevant Salesforce B2B Commerce experience or equivalent) in the areas of solution design, information architecture, systems integration, data modeling, user experience and/or project management.
• Experience with B2B Classic or B2B LE
• Required: Salesforce Certified Administrator
• Preferred: Platform App Builder Certification, Experience Cloud Consultant, Sales Cloud, Service Cloud certifications but not required.
• B2B Commerce Lightning Experience Accredited Professional
• General working knowledge of B2B Commerce Systems Architecture and commerce user flow (e.g. - product and pricing integrations, shipping and tax integrations, checkout flow and integrations to ERP and fulfillment systems, etc.)
• Experience with Salesforce Dataloader and/or Dataloader.io
• 3+ year experience on Salesforce Flows
• Knowledge of (or experience with) SDLC (software development life cycle) is a plus
• Working knowledge of HTML, XML, APIs, JavaScript, and APEX web development languages.

*LI-Y

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $102,500 to $276,800.For Washington-based roles, the base salary hiring range for this position is $93,100 to $253,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.