Sr. Technical Consultant, MuleSoft Customer Success

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Job Category

Mulesoft - Customer Success Group

Job Details

The Customer Success Strategy and Architecture Team (CSSA) provides leadership and expertise across a variety of topics and activities. Within the scope of account activities and support for MuleSoft and Salesforce disciplines (e.g., marketing, product, e-staff, etc), the CSSA Team provides thoughtful and grounded insight into relevant areas that spans people, process and technology. In every interaction and engagement, the CSSA Team strives to enable our customers, partners and teammates in ways that drive MuleSoft’s vision for realizing application networks within our customer’s context.

Are you as passionate about creating solutions as you are about providing an exceptional experience for every customer?

MuleSoft's CSSA team is looking to add a Technical Consultant (CSSA TC) to our organization to help us guide our customers to thrive and grow on MuleSoft’s Anypoint Platform.

As a MuleSoft CSSA TC, you will work in partnership with our CSSA Architects to ensure the technical success of our customers, while remaining more developer focused and “hands-on” than the Architect role.  Most engagement with our customers will be remote.  However, occasionally some engagements require the CSSA TC to meet with our customers at their location to help accelerate their success, particularly if there are tight deadlines involved.  Flexibility and the ability to work with multiple customers in parallel is important to being successful in this role.

MuleSoft’s focus is API-led connectivity and this role will live and breathe that daily.  The ideal candidate is someone who has the experience and background to know how to build applications with an API led approach and guide those applications through their entire lifecycle, from initial design, through development and testing, deployed into production, and monitoring for their lifetime.

In order to be most effective at helping customers, this role may require significant online and onsite meetings and may require traveling several times per month.

What you will  achieve:

0-3 months:

• Master the Anypoint Platform products and quickly establish your credibility across the organization

• Pass the MuleSoft Certified Developer, MuleSoft Certified Platform Architect, and MuleSoft Integration Architect exams.

• Complete additional internal training and certification programs

• Learn CSSA operating model

3-6 months:

• Basic understanding of all CSSA plays on offerings

• Learn, and be able to deliver, at least one CSSA’s technical play

• Good understanding of how to use MuleSoft’s internal project and support tools 

6-12 months:

• Learn, and be able to deliver, all the CSSA technical plays

• Be a “go-to” expert for at least one aspect of the Anypoint Platform

• Help support and provide technical mentorship and guidance to strategic customers

• Publish samples/blogs/whitepapers targeted at our customers that demonstrates best practices and recommendations for using the Anypoint platform

What you will need to be successful:

• Experience building integration solutions for large and complex projects

• Hands-on development experience with Java. 

• Extensive web API/services design and development experience using REST, RAML, OAS, SOAP, WSDL, etc, and how to secure these services

• Good knowledge JSON and XML

• Experience with messaging technology (one of the following: JMS, MQ, Kafka, NATS) 

• Experience with Integration platforms and Eclipse based IDEs

• Experience using Public Cloud and PaaS platforms

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