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Customer Success Group
Role: Marketing Cloud Success Guide (French speaker)
As a Success Guide you will share your passion for marketing and best practices to help customers adopt Marketing Cloud software and grow the value to their business. You will engage with customers across all account segments in English and when needed in French, delivering webinars and 1:1 success guidance to Salesforce customers. You will partner with other Salesforce teams, Success Managers and Sales to understand the accounts and how best to help your customers. Success Guides play a crucial role in providing the right recommendation at the right time, enabling customer value realisation at scale.
The ideal Success Guide is organised, agile, emotionally intelligent and passionate about Customer Success. You really enjoy presenting and engaging an audience online, both 1 on 1 and on a group/webinar format. You love learning new software and naturally will be up to date on latest features in marketing! Using your product knowledge and people skills you deliver value to both customers and internal teams. Your best day at work is when you have really helped someone who was stuck, now love Marketing Cloud as much as you do! Marketing Cloud is our B2B Marketing Automation software, ideally you will already be an expert in Marketing Cloud having used it already, or have a working knowledge of it. If not Marketing Cloud, then other marketing platform knowledge is desirable to relate to audience of marketing managers and sales professionals. We can enable you on Marketing Cloud on your learning path if you don’t know it. If you love learning software and teaching fellow marketeers, we can’t wait for you to start!
Our #GoodIntention is that you feel supported to be your true self in our team, bringing your way of inspiring customers into everything you do, learning and growing together to help us help even more people love what they do too!
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of ...