Success Plans Sales

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Department Description:

Salesforce’s worldwide Success Services team is a global network of Salesforce employees focused on ensuring our customers’ success. Our motto that we try to live each and every day is: "Your Success is our Success." To that end, we strive to build long-term relationships with customers so that we can learn about their businesses and drive real value based on their “self-defined” goals—not ours.

Role Description:

We are looking for a Japan Success Plan Advisor to understand the market needs and help create and sell Success Plan product offerings, including Premier Success Plan and Signature. The Success Plan Advisor - Premier will partner with Product Management, Marketing and Sales teams, and Delivery Teams to identify customers’ wants and needs, target accounts for Premier & Signature Service, to enable continued Customer Success.

Your Impact (Success):

• • The successful candidate will be independent, proactive, and offer our best customer-engagement in cooperation with sales team. The successful candidate will also be required to be innovative and highly self-motivated to drive internal marketing activities.

Your Impact (Responsibilities):

• • Partner with Product Management, Marketing, Sales, and Delivery Teams to identify target accounts for Premier & Signature.
  • Serve as the subject matter expert on Premier & Signature how can address customer pain points
  • Qualify accounts, Enable Sales Account Execs / Services Sales about Premier & Signature definition and value proposition, and follow deals to close
  • As the solution expert, provide deal support for Premier & Signature opportunities. Create and deliver detailed, support Services Sales to tailor presentations on appropriate services to prospective customers.
  • Develop, execute and measure sales enablement programs for Premier & Signature. Train Sales and Customer Success Management teams to position and sell Premier & Signature.

Minimum Requirements :

• • Minimum 5 years relevant work experience in License Sales or Services Sales or Product Management (consulting, technical support or training) required.

  • Sales Enablement Skills to maximize Service Business.

  • Demonstrated ability to connect with both technical and line of business executives.

  • Excellent executive presence with strong written and verbal communication skills.

  • Fluent proficiency in Korean & Japanese, Business English communication skill required

  • CRM experience /Marketing Automation great plus.

Preferred Experience

• • High energy, outgoing, positive attitude and ability to motivate others
  • Results-driven, tenacious, drive to succeed in a fast-paced environment
  • Ability to learn quickly and adapt to change

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.