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Perks, such as discounts, commuter benefits & educational reimbursement
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Products and Technology
Business Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. BT’s scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work.
We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.
Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? The IT Salesforce Systems Engineer is accountable for a line of business support on sophisticated Salesforce implementations. The Systems Engineer will be the primary technical and process expert in their service area and will work in partnership with developers, business stakeholders, and other technology teams that impact their end-to-end business process area of expertise. Daily activities will include but are not limited to, resolving technical and functional applications issues, performing trend analysis and identifying enhancements to reduce support requests, and partnering with development teams to improve the design of new functionality. The successful candidate must be agile and able to handle multiple priorities.
Understands Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
Manages tasks and projects in a fast-paced operations environment, driving all issues to resolution with dedication to customer satisfaction and efficient task execution
Perform tasks related to the day-to-day operations of several large implementations of Salesforce including managing user access, sharing model, creation and maintenance of custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations
Partner with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring, deployment, and production support
Implement monitoring services to proactively identify issues
Maintains updated system documentation and Salesforce policies/procedures
Actively transfers knowledge throughout the organization, participates in knowledge sharing projects to develop best practices, conducts technology/applications deep dive sessions, and mentors junior staff and new hires
Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
6-8 years previous Salesforce application development or support with a minimum 300-seat environment handling all aspects of CRM, case management, and platform maintenance
4+ years programming or supporting Triggers, Apex Code, and Visualforce Pages
Expert knowledge of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing
Experience leading overall business initiative or several components of a large, sophisticated project with direct experience in Agile and Scrum
Ability professionally and empathically strive for solutions through adversity with customers
Good project management skills with the ability to balance multiple projects/tasks across various user groups
Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool, and data migration tools like data loader, workbench, etc.
Proficiency in Salesforce's Web Services, APIs, SOQL, SOSL, and security model
Expert knowledge with Lightning Experience, Analytics, App Builder, Flows, Process Builders, and components
Must be a self-starter and Salesforce trailblazer who thrives with working in a fast-paced environment
Committed team player with a service and customer focused demeanor
Familiarity with SOX protocols, Organizational Change, and Release Management guiding principles and processes
Experience with database concepts and data modeling capabilities
Salesforce Administrator (201)
Platform Developer I (we may consider other comparable professional experiences in lieu of the PDI certification)
Bachelor's Degree in Computer Science or equivalent experience
Advanced Administrator (211) Certification
Sales Cloud or Service Cloud Certification
Experience with sandbox and production deployments
Experience with Java or J2EE technologies
Experience with Object-Oriented design and programming, and MVC
Experience with any Integration solutions such as Mulesoft
This role is Office-Flex (~1-3 days/wk in office) or Fully Remote for designated locations
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Equality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard, and empowered to create the best work of their careers. Learn more about our commitment to Equality at https://www.salesforce.com/company/equality/. Join us!
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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce welcomes all.
Child care benefits
Short term disability
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of ...