Systems Engineer (Salesforce)

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Job Category

Products and Technology

Job Details

Business Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. BT’s scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work.

We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.

Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? The IT Salesforce Systems Engineer is accountable for a line of business support on sophisticated Salesforce implementations. The Systems Engineer will be the primary technical and process expert in their service area and will work in partnership with developers, business stakeholders, and other technology teams that impact their end-to-end business process area of expertise. Daily activities will include but are not limited to, resolving technical and functional applications issues, performing trend analysis and identifying enhancements to reduce support requests, and partnering with development teams to improve the design of new functionality. The successful candidate must be agile and able to handle multiple priorities.

Responsibilities:

• Understands Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases

• Manages tasks and projects in a fast-paced operations environment, driving all issues to resolution with dedication to customer satisfaction and efficient task execution

• Perform tasks related to the day-to-day operations of several large implementations of Salesforce including managing user access, sharing model, creation and maintenance of custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations

• Partner with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring, deployment, and production support

• Implement monitoring services to proactively identify issues

• Maintains updated system documentation and Salesforce policies/procedures

• Actively transfers knowledge throughout the organization, participates in knowledge sharing projects to develop best practices, conducts technology/applications deep dive sessions, and mentors junior staff and new hires

• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Required Skills:

• 6-8 years previous Salesforce application development or support with a minimum 300-seat environment handling all aspects of CRM, case management, and platform maintenance

• 4+ years programming or supporting Triggers, Apex Code, and Visualforce Pages

• Expert knowledge of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing

• Experience leading overall business initiative or several components of a large, sophisticated project with direct experience in Agile and Scrum

• Ability professionally and empathically strive for solutions through adversity with customers

• Good project management skills with the ability to balance multiple projects/tasks across various user groups

• Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool, and data migration tools like data loader, workbench, etc.

• Proficiency in Salesforce's Web Services, APIs, SOQL, SOSL, and security model

• Expert knowledge with Lightning Experience, Analytics, App Builder, Flows, Process Builders, and components

• Must be a self-starter and Salesforce trailblazer who thrives with working in a fast-paced environment

• Committed team player with a service and customer focused demeanor

• Familiarity with SOX protocols, Organizational Change, and Release Management guiding principles and processes

• Experience with database concepts and data modeling capabilities

• Salesforce Administrator (201)

• Platform Developer I (we may consider other comparable professional experiences in lieu of the PDI certification)

• Bachelor's Degree in Computer Science or equivalent experience

Desired Skills:

• Advanced Administrator (211) Certification

• Sales Cloud or Service Cloud Certification

• Experience with sandbox and production deployments

• Experience with Java or J2EE technologies

• Experience with Object-Oriented design and programming, and MVC

• Experience with HTML, CSS, and Javascript (JS)

• Experience with Javascript frameworks such as Jquery and/or ExtJS

• Experience with any Integration solutions such as Mulesoft

This role is Office-Flex (~1-3 days/wk in office) or Fully Remote for designated locations

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Equality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard, and empowered to create the best work of their careers. Learn more about our commitment to Equality at https://www.salesforce.com/company/equality/. Join us! 

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