McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity.
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Join our vibrant and customer-focused EMEA Technical Account Management team within Signature Success as a Technical Account Manager (TAM). We are seeking a motivated and customer-focused professional to be the main contact for Salesforce's largest and highest-profile customers. In this role, you will specialize in MuleSoft and take responsibility for partnering with a select group of assigned accounts, with a continuous focus on improving their overall technical and operational health while getting the best value out of their Salesforce investment.
As a trusted advisor, you will build a strong track record in customer success through exceptional communication with key customer touchpoints and extensive knowledge of Salesforce and MuleSoft technologies. Your expertise will enable you to understand and translate their business needs into effective solutions. By establishing solid relationships with customers and account teams, you will develop a deep technical understanding of their MuleSoft and Salesforce implementation, share best approaches, and promote the adoption of proactive services. This will enable you to proactively set the stage for customer success by optimizing their platform, paying special attention to critical peak events.
In addition, you will occasionally act as the contact for major incidents, taking ownership of customer expectations and communications until resolution. Working closely with internal and external collaborators, including partners and ISVs, you will address customer needs effectively as the primary technical interface.
We are looking for individuals who have an extraordinary focus on customer success, exceptional communication skills, professionalism, dedication to going above and beyond, and a passion for building relationships. Strong collaboration skills and the ability to quickly learn new technologies are also key qualities we seek in an ideal TAM.
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