Technical Architect

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Job Category

Customer Success Group

Job Details

The Technical Architect is responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers. These technologies include--but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.

Responsibilities

• Collaborate with client partners to define requirements, results, and set and handle expectations
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
• Provide oversight and governance of Salesforce projects!
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.
• Handle the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation!
• Maintain a target billable utilization aligned to the role.
• Ability to understand a project and investigate to debug issues.
• From time-to-time, the TA may be encouraged to partake in other pre-sales activities such as discovery and technical investigation sessions, Proof-Of-Concept (POC) development with prospects.
• Liaise with Salesforce product teams to support client implementations.
• Travels to client sites for projects, estimated 50-75%

Requirements

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform.
• Understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds.
• Understanding of systems architecture and ability to craft scalable solutions.
• Understanding of key design patterns and large data volume limitations and standard methodologies.
• Understanding of data sharing and transparent considerations and how these play into platform architecture.
• Familiarity with platform authentication patterns (SAML, SSO, OAuth).
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Proven understanding of environment management, release management, code versioning standard processes, and deployment methodologies.
• Experience with platform security capabilities (TLS, SSL).
• Experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.
• Solid background in design/development of large web-based systems, or complete software product lifecycle exposure.
• Active Salesforce certifications or ability to achieve relevant certifications upon hire.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.