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Time off and leaves
Perks, such as discounts, commuter benefits & educational reimbursement
Mental health, parenting and childcare resources
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer Success Group
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.
Salesforce Commerce Cloud, the category-defining leader of enterprise cloud commerce solutions, empowers the world’s leading retailers to continuously innovate in our complex, consumer-driven world. Commerce Cloud’s open cloud platform provides unique benefits including seamless innovation, the LINK ecosystem of integrated best-of-breed partners, and community insight to optimize customer experiences. These advantages enable Commerce Cloud customers to lead their markets and grow faster.
We are seeking a Senior Technical Consultant / Technical Architect to join our Professional Services team within our Salesforce Commerce Cloud practice.
This person will become a Trusted Advisor to our customers and partners, supporting them during full life-cycle implementations of Salesforce Commerce Cloud solutions. From pre-sales and initial scoping, through build and test, to deployment and successful go-live, and throughout the customer’s long-term ownership of the solution in live environments.
She/he will work closely with key external & internal stakeholders representing Salesforce as a Subject Matter Expert (SME), using effective interpersonal skills, technical and product knowledge, industry experience, and knowledge of the client’s business to ensure solutions meet their business goals.
Role seniority to be evaluated during the application process based on individual experience.
Act as a Trusted Advisor and Subject Matter Expert (SME) for our Salesforce Commerce Cloud customers
Assess customer’s business & technology requirements, and translate them into technical solutions
Work closely with Salesforce cross-functional customer account teams to ensure customers are successful with our platform. Customer Success is #1
Work closely with customers and partners to guide implementation projects to follow Salesforce best practices and align with our product roadmap, so resulting solutions meet customer long-term business objectives
Deliver billable technical consulting and advisory services, including technical workshops, design/code reviews, architecture workshops, training and enablement to customer and partner teams, development work, product extensions/integrations, solution & performance optimizations, and supporting ad-hoc technical queries from customers & partner project teams
Engagements may also include planning, organization, and leadership roles within customer and partner project teams
Support Salesforce Sales and Customer Success teams with new license or expansion opportunities, providing estimations, proofs-of-concept, integration strategies, and supporting design / architectural workshops
Continuously developing your personal expertise on Salesforce Commerce Cloud, related products and technologies, and the eCommerce industry
Contributing to thought-leadership, and sharing knowledge / best practices within the Salesforce community
Some travel may be required, to be discussed during the application process
Experience implementing web applications using Cloud / SaaS technologies (e.g. AWS, Heroku)
Hands-on experience in client- and server-side development (e.g. Html, CSS, RESTful web services, Node.js)
Ability to effectively translate and communicate business requirements into technical solutions
Ability to drive projects to successful, on-time completion, and influence stakeholders and team members
Proven team player that can work effectively across cross-functional teams and peers
Self-starter that can work equally well under her / his own initiative or as a member of a project team
University degree in a related field, Computer Science or Engineering-based preferred
Very good written and verbal communication skills
Business fluent in English (verbal and written).
The following are not mandatory however any will be an advantage:
Professional Services or consulting experience in customer-facing environments
Salesforce Commerce Cloud/ Demandware or other eCommerce platform experience
Agile project methodology experience
Other European languages (verbal or written)
Verbal and written Spanish is a plus.
Benefits & perks
Employee Stock Purchase Program
Health Insurance for the family group
Wellness and Education Reimbursement
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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce welcomes all.
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of ...