Technical Architect, MuleSoft Services Public Sector

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Job Category

Customer Success Group

Job Details

MuleSoft’s Professional Services team works across technology and business stakeholders to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that craft the future.

As a Technical Architect on our Public Sector Services team, you will realize solutions for our customers by working hands on with our federal, state, and local government customers and partners to solve critically meaningful business challenges using MuleSoft’s Anypoint Platform. You provide technical and strategic leadership to MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop efficient solutions to help customers achieve their business goals. Within MuleSoft, you are a leader with vision whose voice and actions are essential in growing our overall Services business, team, and culture.

As a Technical Architect, you get to:

Be fearless:

• Apply your passion for learning to achieve both personal and professional growth by quickly picking up new skills through MuleSoft and Salesforce product and services training and by completing MuleSoft technical certifications.
• Jump right in and provide immediate impact in your first three months by shadowing Senior Architects and participating in field activities using skills gained during your onboarding.
• Use your autonomy as an implementation leader to act and do things differently in order to accelerate your growth while providing innovative and outstanding solutions to sophisticated business problems.

Make it awesome:

• Work closely with customers and MuleSoft team members to architect transformational technology solutions to meet client business needs in accordance with industry standard methodologies.
• Lead customer, partner, and MuleSoft technical teams through multi-phased delivery projects and provide hands-on delivery mentorship to influence standards for development, governance, and the operational life cycle.
• Guide product direction and features by providing valuable insight to MuleSoft product leadership.

Own it:

• Identify risks and blockers throughout engagements and contribute to designing and implementing internal mitigation measures to meet customer needs.
• Find opportunities to expand the MuleSoft footprint through professional services sales and to expand cross-collaboration with MuleSoft partners, system integrators, and third-parties.

Be a good human:

• Train, coach, and mentor Services team members in technical and consulting skills.
• Use your high EQ to bring both empathy and accountability to the team
• Participate in Salesforce-sponsored volunteer activities to make your community and world a better place.

To be successful, you have:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.). ​
• Six or more years of proven ability and a consistent record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams.
• Experience conducting technical workshops with technical and business clients to drive effective services and implementations
• Validated experiences architecting services integrations with at least two of the following:
• (a) MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)
• (b) API Management solutions (Apigee, Mashery, etc)
• (c) One or more on-premise or SaaS packaged COTS (Commercial Off-the-Shelf) solution for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, Workday, etc.)
• Solid grasp of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment. 
• Experience with API and integration security with an understanding of authentication and authorization concepts and principles.
• Demonstrable experience with high-availability, fault-tolerance, performance testing and tuning parameters on multiple engagements.
• Ability to work independently and be a self-starter.
• Ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies.
• Currently the role is 100% remote. Post-pandemic travel could vary from zero up to 50% depending on the customer.
• Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level of U.S. Government security clearance required for this role. U.S. citizenship (U.S. born or naturalized) required.
• This position requires a Secret clearance.

We have a public-facing website https://salesforcebenefits.com/us/candidate.html that explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

About MuleSoft, a Salesforce company:
Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.

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