Technical Architect, Telco

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who grow with delivering success for our customers while also finding time to give back through our 1/1/1 model, which demonstrates 1% of our time, equity, and product to improve communities around the world.

What you’ll be doing as a Technical Architect…

They will work closely with internal and external collaborators to help craft and implement the best solutions to meet our customers needs in LATAM for the Telco industry. Applying standard processes and representing Salesforce as a SME.

They will possess skills and abilities as a consultant/architect with shown skills in these key areas with the consistent track record of providing end-to-end system architecture solutions and customer engagement management.

Some of the things you’ll be doing include…

• Work closely with Salesforce cross-functional customer account teams to ensure customers are successful with our platform. Customer Success is #1

• Act as a Trusted Advisor and Subject Matter Expert (SME) for our Salesforce Industries Platform Cloud customers

• Work closely with customers and partners to guide implementation projects to follow Salesforce standard methodologies and align with our product roadmap, so resulting solutions meet customer long-term business objectives

• Deliver billable technical consulting and advisory services, including technical workshops, design / code reviews, architecture workshops, training and enablement to customer and partner teams, development work, product extensions / integrations, solution & performance optimizations, and supporting ad-hoc technical queries from customer & partner project teams

• Assess customer’s business & technology requirements, and translate into technical solutions

• Engagements may also include planning, organization, and leadership roles within customer and partner project teams

• Continuously developing your personal expertise on Salesforce Industries Platform Cloud, related products and technologies.

• Giving to thought-leadership, and sharing knowledge / standard processes within the Salesforce community

Who you are…

Experienced. Meaningful experience in Consulting or Professional Services Delivery role in Telco industry.

Good Communication. You know what to say and more meaningfully, how to say it. Along with Spanish and English intermediate level skills.

Great Teammate. You’re the best at what you do and you know how to work with your colleagues to get their best.

Problem Solver. You love seeking the most difficult of challenges and know how to get to the best solution. You partner with customers to drive business change and implement end to end solutions as a trusted technical advisor.

Technical Experience. You have technical skills across relevant technologies & eye for business. Knowledge with cloud platforms and integration.

The following are not mandatory but are an advantage:

• Salesforce Industries Platform Experience

• TM Forum knowledge or experience

• Professional Services or consulting experience in customer-facing environments

• Application Development experience.

• Agile project methodology experience.

Benefits & perks

Employee Stock Purchase Program

Health Insurance for the family

Wellness and Education Reimbursement

Parental Leave

Childcare subsidies

And more!

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.