Technical Architects (Marketing Cloud)

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Job Category

Customer Success Group

Job Details

Job Description

Our Salesforce Marketing Cloud Technical Architects are strategic technical thinkers and customer-facing subject matter experts on Salesforce Marketing Cloud systems, API, data, and integrations. They are experienced hands-on developers who collaborate with our Solution Architects, Business Architects and Project Managers to translate requirements and deliver specific technical objectives for customer engagements. Our Architects are laser-focused on our customer’s success, with the ability to clearly understand and articulate solutions. As a trusted advisor, this person will leverage their Salesforce Certified knowledge, passion for learning, innovating, and solving problems, and consulting experience, to deliver valuable outcomes for our customers.

Key Responsibilities:

• Conduct technical requirements gathering, review, and architecture sessions

• Document technical processes and run analysis between current and future states

• Own delivery tasks from initial scoping, planning and requirements analysis, through to design, development, testing and deployment.

• Collaborate with our other Architects and Managers to detail, design, document, understand and/or deliver specifically technical specifications and solutions

• Provide subject matter expertise to customers and project teams

• Understand out-of-the-box Marketing Cloud functionality, and have the ability to leverage and tailor these based on customer requirements

• Proactively identify and analyse issues and obstacles to determine and recommend appropriate courses of action

• Support and execute technical design solutions, customising where required, using technologies such as Salesforce Marketing Cloud, JavaScript, Server-Side JavaScript, AMPScript, data extensions, advanced triggers, automations, and SQL queries

• Help us refine and improve by identifying, creating, and enhancing internal processes and methodologies based on recurring customer feedback and evolving industry standards

• Stay ahead of the curve with innovations, educate yourself and enable others on current and emerging technologies

• Run workshops, develop and present options based on technology and feasibility tradeoffs, and the choices that may be required in order to meet a customer’s objectives

• Work collaborative and dynamically across multiple (1-5) engagements at a time

• Share knowledge and innovate with the team

Required:

• Minimum 8 years industry and software development experience

• A positive “Can Do” and Customer Success-centric attitude

• SSJS, JS, SQL, APIs, Node.JS (or similar), Database design experience

• Proven experience advising on, and implementing marketing technology solutions

• Demonstrated ability to communicate ideas clearly and concisely

• Ability to travel within Latin America (<10% of possible travel time)

• Experience with primary elements of Marketing Cloud: Email Studio, Content Builder, Mobile Studio, Journey Builder, Automation Studio and Personalisation Builder

• Excellent oral and written communication skills including technical documentation and the ability to conceptualise and communicate complex technical concepts to technical and non-technical audiences

Recommended:

• Relevant Salesforce Certifications - Certified Salesforce Marketing Cloud Email Specialist, Certified Salesforce Marketing Cloud Consultant and Certified Salesforce Administrator

• Previous Marketing Cloud experience

• Previous platform development experience

Benefits & perks 

Employee Stock Purchase Program

Health Insurance for the family group

Wellness and Education Reimbursement

Parental Leave

Childcare subsidies

And more!

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world

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