Technical Support Engineer - Additional language required

Salesforce

3.8

(114)

Dublin, Ireland

Why you should apply for a job to Salesforce:

  • 63% say women are treated fairly and equally to men
  • 70% would recommend this company to other women
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources
  • #JR238399

    Position summary

    • Provide prompt, detailed analysis of technical challenges and business issues. - Deliver great customer support experience to each customer case. - Solve technical issues and Integrations, with API/SSJS and Marketing cloud Functionalities - Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing mentorship on recommended standard methodologies - Build and maintain Knowledge Base Articles both for internal and external audiences. - Open and continuous collaboration with your team to increase team spirit and team efficiency.

    **Required Skills/Experience:**  
    
    -   Customer-focused or previous customer-facing experience.
    -   Ability to communicate technical concepts clearly and effectively
    -   Ability to optimally prioritize, multi-task, and perform well under pressure
    -   Knows how/when to escalate customer issues as required
    -   Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.
    -   Understanding of database concepts and SQL
    -   Excellent written and verbal communication skills
    -   Comfortable interacting with other groups and management - Ability to work with different internal teams (other groups managements)
    -   Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript.
    -   Ability to communicate technical concepts clearly and optimally
    -   Resolve customer service issues and strategically manage sophisticated customer service problems
    -   Proficient in Spanish, Dutch or Italian in addition to English
    
      
    **Desired Skills/Experience:**  
      
    
    -   Meaningful experience working in Technical Support
    -   Previous experience with Salesforce/marketing cloud and its technologies
    -   Any official Marketing cloud Certification
    -   Familiarity with Trailhead or a Trailhead Ranger status
    -   CRM proven experience
    -   Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
    -   Experience with SQL and API debugging
    -   Meet the monthly goals on KPIs such as CSAT, Efficiency, Open Case Backlog etc
    
      
    *LI-Y
    

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    Why you should apply for a job to Salesforce:

  • 63% say women are treated fairly and equally to men
  • 70% would recommend this company to other women
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources