Technical Support Engineer - French or Italian speaking

you opportunity to
expand your expertise across the Salesforce Platform. Working with
developers from other companies and helping them find solutions to their
business cases will always keep you engaged and motivated at work.
Learning opportunities are limitless. Support engineer profile is one of the
best opportunities to master Salesforce Platform and achieve your career
goals.

Role & Responsibilities:

• Assist third-party developers to troubleshoot their integration

• with salesforce.com APIs, Apex, Visualforce and implementation of

• other salesforce.com developer products. This will involve

• debugging, troubleshooting, and taking responsibility to see that the

• issue is fully resolved.

• Write sample code, client libraries, and contribute to Open Source

• projects.

• Create knowledge base materials dedicated towards operational

• efficiency while also empowering and enabling the developer

• community

• Resolve customer service issues and skill-fully manage complex

• customer service problems.

• Manage customers' expectations and experience in a way that

• results in high customer satisfaction.

• Develop and maintain technical expertise in assigned areas of

• product functionality and utilize that expertise effectively to help

• customers.

• Assist with the design and delivery of product and other technical

• training.

• Review support cases for technical and troubleshooting accuracy.

• Define and describe technical best practices.

• Identify product and services up-sell opportunities and describe

• Salesforce solutions to customers in a way that is articulate,

• accurate, and persuasive.

• Complete assigned project responsibilities.

• Meet the monthly goals on KPIs such as CSAT, Productivity.

Experience/Skills Required:

• BTech/BS degree in a technical field preferred with a strong

• academic record.

• 2 to 8 years engineering / programming work experience.

• Lightning Experience - Lighting Web Components & Aura

• Modern Javascript

• Apex(Synchronous and Asynchronous)

• Integration - REST/SOAP/Bulk API

• Debugging/Troubleshooting Errors

• Visualforce

• Sites/Communities/Force.com

• Fluent in French or Italian language in addition to English

• SOQL/SOSL

• Deployment- Metadata API/ANT Migration tool/CLI

• Flows/Process Builder

• Authentication, SSO/Auth Provider

• Event driven architecture - Platform Events, Streaming API, Change

• data capture

• Field Service Lightning (FSL)

• Mobile Dev

• Excellent written and verbal communication skills

• Solid understanding of Internet technologies: firewalls, web servers,

• web proxy servers, etc.

• Understanding of database concepts and data management

• (RDBMS) and SQLExperience/

Skills Desired:

• Previous experience with Salesforce.com CRM and its technologies.

• Experience as a committer in an Open Source project is a plus.

• Salesforce.com Certified Administrator (ADM201 Certified)

• Salesforce.com Certified Advanced Administrator (ADM211 Certified)

• Salesforce.com Certified Developer (DEV401 Certified)

• Experience with Salesforce Commerce Cloud or E-commerce

• Domain is a plus.

*LI-Y

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.