Technical Support Engineer - German Speaking

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Job Category

Customer Success Group

Job Details

Role Description
Salesforce is hiring experienced and hard-working people to join our fast growing Technical Support Team in Dublin. You’ll be the first to volunteer when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.

The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), and will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team-players who thrive in a collaborative environment.

A proficiency in German language in addition to English is required.

Key Responsibilities:

• Own the end-to-end customer experience
• Lead the resolution of critical technical issues, providing timely and complete analysis of technical challenges and business issues
• Manage our customers' expectations and experience in a way that ensures customer happiness throughout the entire process.
• Solve technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities
• Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended standard methodologies
• Build knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community.
• Share standard methodologies with team members to improve the quality and efficiency of customer support

Required Skills/Experience:

• Customer Obsessed
• Meaningful experience working in Technical Support
• Proven analysis, troubleshooting and problem solving expertise
• Ability to effectively prioritise and escalate customer issues as the need arises
• Ability to multi-task and perform effectively under pressure
• Some knowledge of Object-Oriented design and core programming concepts
• Understanding of database concepts and SQL
• Familiarity with web services and API’s eg SOAP, REST.
• Familiarity or some experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java, .Net, SQL) software development
• Excellent written and verbal communication skills
• Comfortable interacting with other groups and management
• Ability to communicate technical concepts clearly and effectively
• Fluent in German

Desired Skills/Experience:

• Previous experience with Salesforce and its technologies
• Any official Salesforce Certification
• CRM domain knowledge
• VisualForce and Apex knowledge
• Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
• Experience with Eclipse IDE and ANT
• Familiarity with Internet technologies: firewalls, web servers, proxy servers etc.
• Additional Language Proficiency a bonus 

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