Technical Support Engineer, Italian Speaking

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Job Category

Customer Success Group

Job Details

Role Description
Salesforce is hiring experienced and passionate people to join our fast growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.

The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real teammates who thrive in a collaborative environment.

A fluency in Italian in addition to English is required.

Key Responsibilities:

• Be responsible for the complete end-to-end customer support experience
• Provide prompt, detailed analysis of technical challenges and business issues
• Provide customer satisfaction and deliver great experience
• Fix technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities
• Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practices
• Create and maintain Knowledge Base Articles both for internal and external audiences
• Open and continuous collaboration with your team to increase team spirit and team efficiency 

#LI-AR1

Required Skills/Experience:

• Customer-focused or previous customer-facing experience
• Ability to effectively prioritise, multi-task, and perform well under pressure
• Knows how/when to escalate customer issues as required
• Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl
• Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
• Understanding of database concepts and SQL
• Excellent written and verbal communication skills
• Comfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements)
• Ability to communicate technical concepts clearly and effectively
• A fluency in Italian in addition to English is required.

Desired Skills/Experience:

• Experience working in Technical Support
• Previous experience with Salesforce and its technologies
• Any official Salesforce Certification
• Familiarity with Trailhead or a Trailhead Ranger status
• CRM domain knowledge
• VisualForce and Apex knowledge
• Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
• Experience with Eclipse IDE and ANT
• Familiarity with Internet technologies: firewalls, web servers, proxy servers etc.

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