Technical Support Engineer-Salesforce (Bangalore Location)

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.
Role Scope: Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.
Role & Responsibilities:
Assist third-party developers to troubleshoot their integration with https://salesforce.com APIs, Apex and implementation of other https://salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
Write sample code, client libraries, and contribute to Open Source projects.
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
Resolve customer service issues and skill-fully manage complex customer service problems.
Manage customers’ expectations and experience in a way that results in high customer satisfaction.
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
Assist with the design and delivery of product and other technical training.
Review support cases for technical and troubleshooting accuracy.
Define and describe technical best practices.
Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
Complete assigned project responsibilities.
Meet the monthly goals on KPIs such as CSAT, Productivity.
Experience/Skills Required:
BTech/BS degree in a technical field preferred with a strong academic record.
2 to 5 years of engineering/programming work experience.
Excellent written and verbal communication skills
Lightning Experience - Lighting Web Components & Aura
Apex(Synchronous and Asynchronous)
Integration - REST/SOAP/Bulk API
Debugging/Troubleshooting Errors
SOQL/SOSL
Deployment- Metadata API/ANT Migration tool/CLI
Flows, Approval processes
Authentication, SSO/Auth Provider
Event driven architecture - Platform Events, Streaming API, Change data capture
Experience cloud
Skills/Certifications Desired:·
Previous experience with https://Salesforce.com CRM and its technologies.
https://Salesforce.com Certified Administrator (ADM201 Certified)
https://Salesforce.com Certified Advanced Administrator (ADM211 Certified)
https://Salesforce.com Certified Developer (DEV401 Certified)
Salesforce Certified Platform App Builder
Salesforce Certified Experience Cloud Consultant
Experience with Salesforce Commerce Cloud, previous experience with Salesforce Order Management, Salesforce B2B Commerce and its technologies is a plus.

Should be willing to work across shifts as per business requirements
Flexible to work on weekends based on business requirements.

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