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Job Category
Customer Success Group
Job Details
Job Description : Vlocity CPQ
We are looking for a Support/Senior support Engineer for Industry Cloud(Vlocity) CPQ and Order Management product suite to join our Industry Cloud Support team. This is a perfect position for someone who is Solution oriented, technical, has love for Problem solving and passionate providing development support to our customers and partners.
Industry Cloud product support team works in SWARM Model.The Developer Support / Senior Support Engineer – CPQ/OM will act as the developer resource for the CPQ/OM product support SWARM team. The ideal candidate should be able to perform deep troubleshooting of customer issues by reviewing managed package code, custom code, Debug log etc. This position will partner effectively with the Engineering group to investigate and help resolve complex issues with our CPQ/OM product suite and should Also be able to research and develop customer solutions/workaround wherever applicable.
The Industry Cloud Support team runs 24x7x365 .
Candidates must be flexible to work on different Shifts including APAC/EMEA/AMER hours as and when required. Must be available to work on a few weekends and Holidays as part of the business need.
Roles & Responsibilities:
1.Serving as the Subject Matter Expert, the Highly technical “go-to” person for production support and resource for team members for Vlocity/Salesforce Industries CPQ and Order Management product suite
2.Troubleshooting and leading technical investigations
3.Assisting customers and partners in troubleshooting their custom code, integration, and implementation of Vlocity products. This involves debugging, troubleshooting, and ensuring issues are fully resolved
Experience/Skills Required (Mandatory):
1.Salesforce Domain knowledge including Development Experience using Apex code is required
2. Expertise in atleast one of the three domains from SF Industries (Vlocity) CME package - Communications, Media, Energy.
3. Mandatory skills: Apex, EPC, CPQ, OM
3. A minimum of 3+ years of proven success in enterprise application support and customer service
4. Java developer background will be a Huge Plus
5. You need to have a demonstrated ability to juggle and prioritise a high-volume workload, handling details accurately.
Experience/Skills Desired:
1.Certifications:
Vlocity Communications Order Management Developer I
Salesforce Certified Industries CPQ Developer
- Integration knowledge with Salesforce.com components including but not limited to API’s, APEX Web Services, Apex Callouts, outbound messaging, SSO, and data loaders
3.Knowledge of modern browser and Internet technologies: HTML5, CSS, JavaScript, Web Components, JavaScript libraries and more is desired
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About the company
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, ...