VP Commercial Lead

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Job Category

Customer Success Group

Job Details

Role:
As an Vice President (VP) Commercial Lead in one of the AMER Services Operating Units (OU), your primary responsibility will be to provide insightful and accurate forecasts and ensure the OU bookings, revenue and other associated key metrics are achieved on a Monthly, Quarterly and Annual basis. The ideal VP is a strategic thinker with exceptional strategic, enterprise, commercial, and cross-functional skills, demonstrates high energy, is an inspirational and courageous leader, and has strong sales management experience.

Primary Responsibilities:
All of the responsibilities are in close collaboration with Services Sales

• Actively participate in shaping and executing the future of the Services Sales organization’s strategy
• Actively participate in shaping and living our organizational culture and values: Customer Value, Collaboration, Team First, and Excellence
• Drive a culture of strong execution, and orientation towards developing new strategic programs and expanding existing ones
• Providing strategic direction and focus to the Services Sales Teams
• Build and maintain trusted relationships across the OU focused on guiding through implementation & change management strategies, and when necessary, challenging the OU leaders as they transform the OU Services Sales strategies and operations
• Provide detailed and accurate sales forecasting
• Manage overall sales process, and set appropriate metrics for sales funnel management
• Plan and manage at both the strategic and operational levels
• Identify new business opportunities in industry verticals and drive expansion into them
• Establish and nurture strong and collaborative relationships with our ecosystem to jointly drive successful outcomes for our customers, partners, and Salesforce
• Engaging functionally across the business (Sales, Solution Engineering, Customer Success, Sales Strategy, Finance, Employee Success, Recruiting) to accelerate customer growth

Requirements:

• Experience leading a team responsible for a large book of business (>$125m & >600 transactions annually) of strategic services or software relationships
• 2nd line+ leadership experience leading teams in strategic sales/services pursuits
• Experience structuring and leading complex, multi-discipline pursuits in a complex and matrixed environment, and establishing strong relationships across all functions
• Referenceable CxO relationships where you are recognized as a trusted advisor
• Strong track record of recruiting, developing, coaching, and retaining a high performing enterprise sales organization
• Data-driven and action-oriented with strong operational and analytical abilities
• Strong exec-level communication skills, compelling presentation, story-telling, and listening skills
• Highly collaborative, ability to thrive in a fast-paced, unpredictable, and ever-changing environment

• 50% travel required

• Access to a strong internal and external network of diverse services sales talent
• Consistent overachievement of quota and revenue goals
• Highly collaborative team player with strong interpersonal skills, who excels in a complex, matrixed, fast-paced, and unpredictable environment
• 10+ years in services, software, and/or applications sales, selling primarily to the C Suite in enterprise organizations
• 10+ years of relevant work experience (CRM, Customer Service, Business Transformation, etc...)
• 10+ years of experience leading, managing, and coaching teams
• 5+ years of consulting experience (sales and delivery experience leadership desired)
• Experience selling to the Manufacturing, Automotive, Energy, Consumer, Travel or Transportation industries is preferred

Leadership Qualities:

• TRUST: Trust in leadership style, behaviour, with customers, partners, and teams
• PASSION: Passionate about Customer Success
• BEGINNERS MIND: Always learning, approaches each interaction with an open mind, great listener, and hands-on
• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
• URGENCY: Ability to move fast and drive business value and results
• OHANA: Embodies Salesforce Values: A team player that everyone enjoys working with and has a generous heart
• ADAPTABLE: Excels in high levels of uncertainty and change

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Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $265,600 to $355,200.For California-based roles, the base salary hiring range for this position is $265,600 to $355,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.