Associate, Application Support

Associate, Application SupportDorchester, United States of America

WHAT YOU WILL BE DOING

USA Job Function Description:

Tests and analyzes new and existing applications using technologies and databases to support business requirements. Responsible for the maintenance of day-to-day operations of an application, as well as diagnosis and recovery, and ensuring alignment with system standards.

Essential Functions/Responsibility Statements:

• Performs impact analysis and drive root remediation across application and infrastructure tiers by facilitating real-time and offline triages. Engage vendors as required.

• Provides technical oversight and execute on infrastructure upgrade activities.

• Creates well-written and understandable technical documentation.

• Maintains good working relationships with stakeholders and business teams as well as Incident/Problem managers, other technical support and development teams

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor's Degree or equivalent work experience; Salesforce App Builder Certification

Work Experience: 5-9 years ; Knowledgeable with both Salesforce and SQL

Skills and Abilities:

• Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development)

• Solid understanding of network and internet technology concepts, including web server technologies, database technologies, Microsoft environments and Data center operations.

• Responsible for building and customizing applications within Salesforce leveraging Apex, Visualforce and the Lightning Component framework.

• Will work closely with business and Senior Salesforce Developer to implement new business capabilities on the Salesforce platform.

• Ability to independently translate reporting and analysis requests into SQL queries that extract data and create relevant reports.

• Comfortable using advanced SQL concepts (e.g.: CTEs, temporary tables, stored procedures, functions, etc.).

• Some familiarity with database architecture and the creation of SSIS packages.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Demonstrated ability to communicate effectively with both technical and non-technical individuals

• Ability to collaborate and perform in a dynamic and continuous-improvement seeking environment

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent problem-solving, team, and time management skills

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Bachelor of Science (BS) English

Primary Location: Dorchester, MA, Dorchester

Other Locations: Massachusetts-Dorchester

Organization: Santander Bank N.A.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO