Consumer & Business Banking, Senior Relationship Banker, Lakewood, NJ

Consumer & Business Banking, Senior Relationship Banker, Lakewood, NJLakewood, United States of America

WHAT YOU WILL BE DOING

Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships. Activities include maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other business banking products. Provides support to help clients coordinate solutions, manage accounts, obtain advice and administer services. Ensures customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs. Resolves and oversees customer issues surrounding consulting, information, and software services, solutions and products. Makes presentations to potential clients and contributes to the achievement of sales targets.

• Put the customer at the center of everything you do, deepen relationships and make connections during every interaction.

• Engage customers through proactive, outbound calling for both service and relationship deepening opportunities.

• Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.

• Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.

Education: Bachelor's Degree or equivalent work experience

Work Experience: 5-9 years ; Experience in a customer facing environment including a minimum of 2-3 years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships.

Skills and Abilities:

• Strong financial acumen; general knowledge of consumer and small business products, and small business lending

• Motivated to help people achieve financial goals

• Passion and personal commitment to proactively help customers

• Exceptional listening and communication skills in person and over the phone

• Ability to work effectively in a team environment, building strong relationships with colleagues and business partners

• Ability to use critical thinking to solve problems and provide solutions to customer issues

• Demonstrated proficiency using the phone to engage with customers

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Bachelor of Science (BS) English

Primary Location: Lakewood, NJ, Lakewood

Other Locations: New Jersey-Lakewood

Organization: Santander Bank N.A.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO