Sr. Associate, Transformation Readiness, Columbia Park – Corp, Dorchester, MADorchester, United States of America
WHAT YOU WILL BE DOING
Design and implement readiness plans to ensure that customers and employees are prepared for change and have all the necessary resources.
Coordinate change management, communications, training, readiness, and post go live support activities.
Conduct current state and impact assessment and work across teams to design and implement solutions for the digital transformation readiness.
Assess and prepare for readiness from project initiation, through requirement gathering, design, development, testing and implementation, and production support.
Support the design and implementation of a target operating model across teams and channels.
Facilitate discussions, surveys, focus groups, and workshops to articulate vision, understand user and customer needs, and gather input to create recommendations and roadmap.
Construct targeted change management plans, including communications planning, change impacts, organizational readiness, and training plans.
Help identify potential issues and points of friction and work on solutions to ensure successful transformation.
Oversee tasks of the Training, Communication, and Procedures teams to develop the strategy and plans.
Work with Risk, Legal, and compliance to ensure all pre-launch conditions are met prior to go live.
Coordinate post-go-live support model and Hypercare activities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or equivalent work experience in Technology-related field. (Req)
4-6 years of experience in project coordination/management, change management, operational readiness.
Experience in operational readiness, change management, program management, training, change readiness, or business readiness.
Previous experience in a digital transformation project or program is a plus .
Skills and Abilities:
Passionate about developing a world class product, constantly striving to understand how we can improve.
Ability to empathize with our clients and the end users to develop a solutions to meet their needs.
Familiarity with user research, user-centered design principles, process transformation, and data analytics.
Ability to facilitate conversation between stakeholders with competing priorities.
Proven track record in delivering complex projects.
Excellent communication skills.
Positive, solution focused approach.
Adaptable and receptive to change.
Able to work with geographically dispersed teams.
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Bachelor of Science (BS) English 3 to 5 years of relevant work experience
Primary Location: Dorchester, MA, Dorchester
Other Locations: Massachusetts-Dorchester
Organization: Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
Maternity leave coaching
Backup child care
Short term disability
We’re Santander US, and we’re wholly owned by Santander Group, a global financial institution that serves more than 150 million customers worldwide. Here in the United States, we employ more than 14,000 people and serve more than 5 million customers through our businesses: