Specialist, Business Process Management

Specialist, Business Process ManagementEast Providence, United States of America

WHAT YOU WILL BE DOING

USA Job Family Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company. USA Job Function Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company. Essential Functions/Responsibilty Statements: Updates weekly, monthly and quarterly bookings forecast and provides insightful reporting on key metrics and analytics to drive company goals. Builds models to analyze bookings and pipeline trends, productivity, performance. Tracks and reports Operating Expenses. Presents findings and recommendations to drive efficiency and effectiveness of the sales teams. Assists with key sales planning activities during planning and budgeting cycle. Utilizes business intelligence tool to extract data and present through charts & diagrams. Develops recurring reporting aimed to improve existing processes and identify areas of opportunity. Analysis of workflows to improve quality and lead time, while reducing errors in processes. Investigates and answers inquiries/issues regarding index data. Communicates with internal partners as well as external vendors on a daily basis. Maintains a thorough knowledge and awareness of legal requirements, regulatory environment, and legislative changes. 0 Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree or equivalent work experience in Business, Finance, Economics, Mathematics or equivalent field. (Req) in Work Experience: Experience in Project management, integration of business processes, systems, and/or products., 0-3 years (Req) Experience with a CRM system (i.e. Salesforce.com) and Business Intelligence tools., 0-3 years (Req) Skills and Abilities: Ability to multi-task and keep initiatives on track simultaneously Excellent communication and organization skills Excellent analytical capabilities including SQL, Excel and relational database skills Detail oriented, organized and analytical Must relate well to all kinds of people, listens and builds constructive relationships, uses diplomacy and tact Shows creativity and innovation in presenting ideas Demonstrated ability to operate independently with broad general guidance against a framework of defined business objectives Ability to drive projects and activities to successful conclusion, operating with a high sense of urgency Demonstrated proficiency in Microsoft Excel, Project, PowerPoint and SharePoint Conscientious with strict attention to detail Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. English

Primary Location: East Providence, RI, East Providence

Other Locations: Rhode Island-East Providence

Organization: Santander Bank N.A.

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