Grid Information Technology - Telecommunications, Advisor

Key Focus of Role

• Strategic Planning: Develop and implement telecommunications policies and procedures to help achieve IT Digital Grid Services organizational business goals and drive innovation to give a competitive edge.

• Collaboration: Partner with multi-functional teams to understand business needs and to drive data standards, data quality, and ensure automation strategies are effective and efficient.

• Automation: Use data analytics and automation technology to continuously enhance automation strategies to keep automation up-to-date and deliver meaningful benefits to the IT Digital Grid Services organization.

• Data Standards: Actively implement standards, measure performance of engineering metrics data standards, and report progress to various leadership forums.

• Data Engineering: Develop and maintain technical data standards including data engineering and data science to ensure alignment with emerging technologies and industry trends (e.g., data fabric, data mesh). Additionally, work with telecommunications and network engineers, data scientists, and IT Grid Services Automation team to ensure consistent data standards.

• Workplace Learning : Facilitate training and support to engineering teams on automation practices and processes.

As a Grid Information Technology - Telecommunications, Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Troubleshoots the most business-critical and time sensitive production impacting incidents

• Manages and supports application and infrastructure resources in new project implementations

• Drives the usage of and improvement to the IT Service desk ticketing system, including documenting knowledge-based articles

• Coordinates and drives resolution for complex and multi-site user-impacting events

• Assists the IT asset management program include laptops, desktops, peripherals, tablets/iPads, and software licenses

• Actively participates and assists in developing processes such as configuration management, incident, problem and knowledge management, and change controls utilizing Information Technology Information Library (ITIL) and other common best practices

• Serves as the initial point of contact on day-to-day operational, process, and performance items

• Registers incidents and requests and effectively priorities work to resolve within the agreed service level of agreement; handles tickets assigned to service management team raised by all channels (call, email, IM, or self-service portal) and fulfils day-to-day technology operation demands from stakeholders

• Performs onsite hardware and software fixes and workarounds where necessary across multiple sites

• Prepares detailed documentation and guidance to all users in the effective use of systems and products where required

• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Seven or more years of experience in IT Service Delivery.

Preferred Qualifications

• Bachelor's Degree or higher in Electrical, Computer Engineering, Telecommunications, or relevant technical field.

• Five or more years of experience in Engineering or Data Analytics.

• Five or more years of experience in Telecommunications.

• Experience in Backend Automation Technologies and Artificial Intelligence (such as APIs, Python Language, or Bash/PowerShell scripting language)

• Experience with process improvement workflows such as ITIL, Kaizen or Lean and/or tools such as Ansible, Docker and Kubernetes.

• Experience with Machine Learning Technologies in Data Modeling and tools such as TensorFlow, PyTorch or SparkML with any type of neural architecture.

• Experience with optical theory and transport technologies and the operation of optical transport MPLS, DWDM, SONET and Microwave systems.

• Experience with Telecommunications Engineering within the Electric Utility Industry.

• Experience with electric grid operations (e.g., experience with SCADA or Protective Relaying).

• Experience mentoring, developing, training, and providing functional direction to technical staff.

• Experience integrating work across relevant areas, developing the business and services to enhance customer satisfaction and productivity, managing risks and safety appropriately.

• Strong ethics, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.u202f Unless otherwise noted, employees are required to work and reside in the state of California.u202f Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

• The primary work location for this position is Rosemead, CA. However, the successful candidate may also be asked to work for an extended amount of time at Pomona, CA or other SCE work locations.

• Position will require up to 10% traveling and being out in the field throughout the SCE service territory.

• This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.

• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.