Application Analyst

rily focused on customer centricity and continuous improvement.

MAIN ACTIVITIES

Manage the orchestration of monthly SIOP Cycle Collaborating with Key Users, SME, Data quality team, Schneider Digital team to ensure that all activities in the drumbeat are completed as per schedule, ensure sanity checks at every planning step to ensure the planning cycle is not disrupted. Case or ticket management for specific allocated GSC workstreams, analyze and identify root cause and possible resolution. Work with the team to enable the fix and work with business (users) to validate the fix. Drive the training initiatives for Kinaxis community to ensure the community is aware of the new capabilities, changes to business processes, enhancements in the tool. Collaborate with SME on analyzing the knowledge needs from users to perform their planning activities in Kinaxis. Create training and user documentation including video. Master Data maintenance and collaboration with Global Master Data Team to bring best practices to the Kinaxis community through loop meetings. Data sanity checks. Maintain the continuous improvement on the support process to users by means of a ticketing tool (to escalate, follow-up & communicate root cause analysis & resolution status of user's issues in Kinaxis).

MEASURES OF SUCCESS

• Ensure proper tools performance.

• Respond support tickets/cases respecting SLA.

• Trainee satisfaction & training efficiency through surveys.

• Increase of Platform use for people trained and have all community informed on time of any change, fix or enhancement

Qualifications

This job might be for you if:

SKILLS & QUALIFICATIONS MUST

• Some experience on Planning function

• Service-oriented communication.

• Fluent in English.

• Good technical problem-solving skills and knowledge.

• Able to diagnose problems and to provide or recommend solutions.

• Good communication and organization skills, self-motivated and high team spirit.

• Availability for sporadic travelling

PLUS

• SAP, Camtasia, Photoshop.

• Business Analysis skills.

• Being exposed to Kinaxis.

Schedule: Full-time
Req: 0098LF