Customer Satisfaction & Quality Manager

ess.

• Those codes are dedicated for roles who spend more than 50% of their time in people management.Key Responsibilities• Manages the Process/Continuous improvement within their unit to support Customer Satisfaction and Quality.

• Manages cross functional teams, implements operational technique and performs activities aimed both at monitoring a process and at eliminating causes of dissatisfaction.Main Activities (1/2)

• Manage the Process/Continuous improvement within the entity

• Work with Plant Management Team to develop strategy and identify opportunity for continuous improvement

• Lead, propose and support improvements to ensure the achievement of Process Excellence goals within the entity to increase customer satisfaction, productivity and effectiveness

• Provides to Plant Management Team synthesis of Projects progress & their associated savings

• Collect and select improvement opportunities from various sources• Implement continuous improvement by using appropriate tools and methodologies

• Promote and manage the relevant Quality programs, tools and methods to ensure Continuous Improvement

• Is the 6 Sigma referent in the Facility.

Main Activities

• Exercise hierarchical responsibilities and / or functional for heterogeneous teams in terms of technology and / or business (employment type) within the professional field to guarantee the performance of industrial processes (DT,IE, OEE, TTP ...)

• Ensure management of service methods / maintenance in a unit and / or a specialized group (competencies pole in a specific technology)

• Manage his team according to SPS / SIM rules and cycle event of the plant

• Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being.

• Manage all Product & Process SPS techniques (Plant Layout, LADM, Ergonomics, ...)

• Ensure the maintainability of the production tool by implementing the TPM and associated skills

• Manage continuous improvement concerning line architectures, capacities, capability ,time referential

• Identify the full potentials for medium- and long-term improvements in all areas (lean Diagnosis approach)

• Ensure the profitability of investments adapted to the needs of optimization and development process

• Manage retrofit and renewal of production means (tools & machines) in link with Industrial Deployment Team as well as implementation of new ones

• Define the organization to implement for new project (or increase / decrease volume of production) to optimize DVC & MBC costs

• Guide the choice of designers by providing industrial and logistical requirements

• In the case of a verticalized organization, he represents the lean leader.

Qualifications

• Minimum 7 + years of experience

• Manager experience

• Proficiency in English

• Experience with Lean Manufacturing & Core tools

• Strong Data Analytical skills, Technical / problem-solving skills.

• Solid knowledge in safety & quality

• Resolving conflict, improving efficiencies, continuous improvement

• Six Sigma.

Schedule: Full-time
Req: 009CI9