Deputy Manager - Global Project Support

neider's TAC USA.

Job Description -

• Work with internal and external customers, providing technical expertise and support.

• Perform remote login administrative visits to update and maintain remote connectivity to our customer Foxboro Distributed Control Systems (DCSs) via our Schneider Electric DCS Advisor Servers via a secured VPN connection within a secured room.

• Troubleshoot various aspects of the DCS Advisor offering, such as: VPN connections, customer and Schneider Electric firewall settings, WSUS updates, Trellix updates, Schneider Electric's data collection software, and more. Experience with Microsoft Active Directory and Trellix ePO preferred.

• Work with diligence independently and also on teams to find new solutions.

• Interact with people around the world with a broad range of cultural and professional backgrounds.

• Participate in new product planning and rollout campaigns.

• Configure and perform internal infrastructure workstation and server backups and restores.

Qualifications

Qualification & Experience -

• 3+ years in a services support / customer support role.

• General Networking knowledge.

• Any degree / Associate's or BE / IT / Cybersecurity preferred but not required.

• Microsoft Windows operating system experience in both workgroup and active directory environments.

• Experience with Microsoft products such as WSUS, SCCM, and SQL.

• Experience with Cybersecurity products such as Trellix and Palo Alto firewalls preferred.

• Good English speaking with clear communication skills is mandatory to regularly communicate with Global customers and attend global meetings.

Schedule: Full-time
Req: 0092Q2