Digital Proactive Services Specialist

Schneider Electric

3.3

(16)

Taguig, Philippines

Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #https://www.se.com/ww/en/about-us/careers/job-details/digital-proactive-services-specialist/008ZHH/

    Position summary

    ented technology. Using this technology Digital Services collects data from our customers' Power Monitoring software, analyzes the data, and provides expertise to help optimize the performance and reliability of our customers electrical distribution system.

    By moving from reactive to proactive we increase reliability, improve decision making, and reduce risk & liability.

    Duties and Responsibilities:

    The Proactive Services Specialist will employ their technical expertise, knowledge of electrical systems, and their excellent communications skills to:

    • Meet with customer and remote into their system (via WebEx) to:

    • extract data from devices connected to customers PME/PSO/Energy Expert system (from their SQL database),

    • Generate PME diagnostics

    • Request one-line diagrams

    • Confirm which devices are utility incomers

    • Ask questions about their Power Factor Penalty

    • Perform additional checks, clean up, or help troubleshoot a customer's PME system (only if there is a current issue that has not already been escalated to their dedicated engineer).

    • Make every effort to generate other opportunities while working with the customer

    • Schedule a consultation for the customer to go over their report analysis with their Digital Services Engineer and other stakeholders

    • Use our Customer Relationship Management tool (Salesforce) for case management and information tracking.

    • Perform other related duties as assigned by NAM and PLP leadership team.

    Qualifications

    Who would be successful?

    • Engineering degree in Electrical, Power Systems or Computer Science, or equivalent

    • Experience reading one-line diagrams

    • Two years of experience using Microsoft Office Suite applications in a work setting

    • WebEx experience

    • Excellent soft skills such as team player, interpersonal skills, and collaboration. Candidate must work effectively with teams throughout the organization

    • Strong writing and oral communication skills

    • Customer-focused mindset

    • Ability to effectively manage time and deliverables

    • Must demonstrate attention to detail, ability to self-audit to ensure accuracy, and establish measures of quality control over work

    What's in it for me?

    • Global family leave

    • Comprehensive medical coverage for employee and dependents

    • Worldwide Employee Stock Ownership

    • On-site gym

    • Performance incentives through step up points, etc.

    ...and more!

    Why us?

    Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

    Video Link: https://youtu.be/J0cFSdFpI24

    Let us learn about you! Apply today.

    You must submit an online application to be considered for any position with us. This position will be posted until filled.

    It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

    Schedule: Full-time
    Req: 008ZHH

    Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.