Order Processing Expert

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Duties and Responsibilities:

• Performs purchase orders:

• Ensure correct references and prices are reflecting on both sides (Internal and upstream).

• Ensure purchasing price is always lower than selling price.

• Cascade back commitment date to Customer care department within the standard lead-time (3WD).

• Collect End user statements for future use when needed.

• Align with customs and export control compliance team for any nonstandard flow request.

• Use his/her knowledge to overcome blockages at system level and following up with concerned parties related to said issues to ensure an optimal resolution time.

• Manage customer portfolio:

• Ensure on time delivery.

• Manage claims process with upstream suppliers.

• Ensure that products are being made available on time as committed to customer.

• Manage complete orders and partial deliveries along with customer approvals.

• Ensure to take preventive action in killing Back order line score (BOL and Future BOL).

• Ensure customer SAT:

• Follow on customer surveys and ensure customer engagement in Medallia.

• Call back customers in case of passive and detractor and work on an action plan to secure the highest satisfaction level in get delivered surveys category.

• Manage hyper care calls with the CCC, sales and customers while animating a dedicated action plan per customer.

• Manage deliveries and related documentation:

• Ensure goods collection done on time with service provider and supplier.

• Manage invoicing and align with month end landing figures.

• Ensure that all docs that are supposed to be issued/shared to Schneider forwarder are handed over from day one (15 / 16 of each month).

• Ensure that all docs that are supposed to be shared with the customer (SEEM Invoice) are send in original and digital form to client after the loading of the goods so that the client will have it in hand when the product arrives to destination.

• Ensure that no supplier invoice and intra group unit price and / or total value are reaching the customer(s).

• Maintain and analyze a shipping score card where the candidate can challenge the freight forwarder service level on monthly basis.

• Manage 3 rd party services such as inspection, legalization and certifications, etc..

• Follow up regarding the inspections to take place as scheduled.

• Challenge inspection company and suppliers to ensure that inspection schedules are placed at an optimal date.

• Follow up with insurance company to declare shipments and acquire the related certification.

• Follow up with supplier towards the legalization process ensuring a quick finalization.

• Follow up with the freight forwarder to ensure an on-time release of the bill of lading upon arrival.

• Collect proof of delivery per shipment and archive.

Reporting:

• Update live portfolio report once per week (WED).

• Calculate the on-time delivery weekly KPI.

• Calculate the weekly BOL report.

• Build the invoicing pipeline weekly (TUE).

• Follow the road map report for meeting the target (updated weekly).

Qualifications

• min. 4 years of experience in order processing / replenishment is a must.

• Work best under pressure.

• Good time management skills.

• Background in LC, Insurance and international trade.

• Knowledge in cross-trade shipping & freight forwarding.

• Knowledge in import operations (specifically Levant countries).

Schedule: Full-time
Req: 00987I