Senior Engineer II, Offer Quality

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Built-in Project Quality - New Product Development

• Ensure built-in quality through Agile Execution Model and Offer Lifecycle Management (OLM).

• Define and lead the Quality Action Plan across agile increments.

• Deploy and coach teams on Design for Safety & Reliability, Software Quality Fundamentals for hardware and firmware team.

• Drive reliability planning (targets, budgets), robustness design reviews, and validation strategies (HALT/HASS, accelerated life testing, EMC/thermal stress).

• Partner with design team to align Critical-to-Quality (CTQs) with design and validation plans.

• Represent customer perspective (Voice of Customer) in design decisions and risk reviews.

End-to-End Offer Quality - Existing Products

• Own global offer quality performance; set annual targets and improvement initiatives.

• Consolidate quality data (manufacturing, supplier, field) and lead Issue-to-Resolution (I2R) and Problem-to-Prevention (P2P) activities.

• Conduct customer risk analysis for non-conformities; decide and execute stop delivery and derogations when needed.

• Manage customer-facing communications for quality issues, offer evolution, and withdrawals.

• Establish and run surveillance plans (field data, IoT feedback, reliability dashboards); monitor and act on results.

• Drive continuous improvement and lessons learned integration into future designs.

• Authority to escalate business risks and convene cross-functional reviews for urgent issues.

Main Interactions

• Product Squad members: Product Owner (PO), Scrum Master (SM), Technical Product Owner (TPO), hardware/firmware leaders, verification/validation, industrialization etc.

• Global CS&Q: League Quality Leads, central quality/reliability experts.

• Country CS&Q: Country CS&Q managers and field quality teams.

• GSC & Plants: Plant quality managers/engineers, supplier quality, manufacturing engineering.

• League Management: P&L leaders, offer managers.

Key Metrics

• Field & Reliability: Field Failure Rate, Firmware Quality Index, MTTF etc.

• Customer Experience: internal/external customer complaint s management , Issue -to-resolution, customer major issue containment time etc. .

• Design Quality: DFMEA, Reliability & robustness design process, software /firmware defects management etc .

Reporting

• Reporting to Digital Power CS&Q Local Chapter Leader in China

• Functionally Reporting to Quality Leads of Digital Power P&C League

资格

Profile & Qualification

Required:

• Bachelor or Master's in Electrical/Electronics Engineering (or related).

• 5+ years in quality management for electronic products, covering both hardware and firmware development in a global environment.

• Full-lifecycle quality experience: from design, industrialization, manufacturing to customer in use.

• Solid command of quality methodologies: FMEA, Root Cause Analysis, 8D, 5Why, DOE etc.

• Hardware quality: understand the reliability and robustness by design for industrial product.

• Firmware/Software quality: Agile/Scrum, Development lifecyle (DevOps) incl. C I/CD, static code analysis, coding standards, defect management etc.

• Customer-oriented, strong influence & communication skills; proven ability to challenge and align cross-functional teams.

• Strong leadership, ownership mindset, and multicultural collaboration experience.

• Fluent in English.

Nice to have:

• Domain knowledge in Protection Relays or similar products in electrical network.

• Familiarity with grid protection and industrial communication protocols ( IEC61850, Modbus, etc.).

• Certifications: Six Sigma, Reliability Engineer (e.g., CRE), ISTQB (for firmware testing) or equivalent.

• Experience with global manufacturing plants and supplier quality management (APQP/PPAP, process audits, capability studies).

时间表: 全职
请求编号: 009IX2