Senior Services Coordinator

port (CCC)

• Prepare/prioritize the interventions in backlog , based on customer type VIP Gold / Strategic / non VIP , contracts with SLAs, customer availability, spare part and FSR or subcontractors' availability

• Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible. => optimized scheduling has direct impact on Field Services Profit & Loss !

• Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers...)

• Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)

• For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report...)

• Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need).

What skills and capabilities will make you successful?

• Good interpersonal communication and relationship with others (collaborate, convince)

• Understand and communicate scope of work and Term & conditions to FSR

• Understanding of impact of FSR utilization rate and work order management on Profit & Loss

• Proactive communication with Customers to ensure satisfaction

• Minimal Technical knowledge on Schneider products.

What's in it for you?

• Scheduler : Basically trained/experienced at Work Order Scheduling. Selects the appropriate FSR for routine work based on established procedures taking into consideration, Customer/FSR/Materials availability.

• Planner : Deep knowledge of the requirements for scheduling both planned and unplanned work. The ability to prioritize and make appropriate decisions weighting FSR availability, customer impact and SLA Adherence.

• Planner Coordinator : Expert knowledge of the requirements to properly plan and deliver complex scenarios. Mentor and lead a group of Planners and Schedulers. Monitor KPI and direct team accordingly.

Who will you report to?

• Service Operation Director. It is also expected to collaborate with a wide range of internal and external stakeholders, including customers, sales, FSRs, finance, and project managers. This role will lead the Planner Team and drive initiatives such as transforming the Work Order Process to achieve greater efficiency. It is positioned as a senior-level role.

What qualifications will make you successful for this role?

• Associate degree and/or equivalent experience (1-2 years experience)

• Knowledge of Schneider Field Service Business preferred

• Expertise in MS Office Applications

• Excellent analytic skills, Self-starter, Quick learner, Good public speaking and communication skills

• Knowledge of Schneider Field Services Business preferred

• Experience in Customer Care Center preferred.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.