Services Representative Manager

e his team Cyber security is fully compliant and report any incident.

Execution

• Manage the planning and coordination of the intervention

• Ensure high level customers satisfaction and FSR SE signature (Branding / technical level / communication/promote Digital Services offers)

• Responsible for the quality, repair FSB implementation and warranty customers support

• Ensure compliance with "Issue to Prevention" process for supply chain and quality issue detected on field

• Ensure that each FSR is complying with all administrative processes: time sheet adherence , Field Services Reporting, overtime and travel time control

• Foster FSR Business Generation capabilities by promoting their activity of Business Opportunity Detection (FSR Lead Generation, Install Base tracking... ) while being on the field

• Ensure full adoption and utilization digital tools Servicesmax Go, onsite, clocking, Tipi...

• Deploy Annual Execution Plan and FS lean initiatives to support country services P&L performance.

Management

• Put in place relevant Management System to ensure perfect collaboration, and team collective dynamic

• Track and implement ambitious People engagement action plan to ensure highest employee satisfaction at work and psychological safe working environment

• Ensure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it (FSR competency mapping, Competency Review, ...)

• Manage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability within the team.

• Ensure Sim cycles are followed and animation allows to catch main issue faced on the field.

What skills and capabilities will make you successful?

• Associate Degree

• Technical skills in electrical distribution : Low and medium voltage (SM6,Flusarc,Mcset,Masterpact (NT, NSX, Mastrepact NW, MTZ) or secure power ( symetra , Galaxy) are a added value .

• Managerial experience

• Field Services Experience

• good English language

What's in it for you?

• Permanent contract;

• Flexibility at work;

• company car;

• Exciting work in an international company, with opportunities to lead and contribute to various collaborative projects with cross-regional teams;

• Special training tailored to your needs and career goals;

• Opportunities for growth based on clear development paths;

• An environment where employees have equal opportunities to reach their full potential, depending on personal performance and aspirations;

• Global Family Leave programme;

• Ticket restaurant or canteen meals;

• Share ownership plans;

• Welfare programmes that can be extended to your family;

• Health insurance and professional/extra-professional accident insurance.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.