Staff Engineer (Cloud Operations Support)

About our group:

This group will be a part of a large Cloud Engineering Operations team that is currently involved in building, operating and managing cloud infrastructure for Seagate and potential external customers. The Cloud Operations will support 24 x 7 cloud operations involving multiple data centers across the world and support the storage needs of customers. The overall storage footprint to be supported in these data centers eventually will be in the magnitude of exabytes.

About the role - you will:

&bull Be reporting to the Senior Director of Cloud Operations Team 
&bull Work collaboratively with colleagues based in the US, Singapore, and Malaysia to provide 24 x 7 cloud operations support
&bull Work extensively with third-party contractors working in shifts to monitor and maintain service uptime
&bull Get on troubleshooting incidents calls to restore service when needed
&bull Track and maintain Service Level Objectives and Error Budget. Create operational dashboards, reports and other visual and quantitative management tools to track and report on network and system uptime, service interruptions, and other service level metrics
&bull Maintain constant vigilance and situational awareness of all incidents, escalations and events related to maintaining service uptime
&bull Work closely with the Cloud Development & Infrastructure Engineering team and Customer Support team.  Follow Standard Operating Procedures (SOP) related to Cloud Operations

About you:

&bull Familiar and experience in ITIL based service management, including implementing ITIL based control processes
&bull Proven record of technical accomplishment contributing to IT service delivery in complex, mission-critical environment
&bull Good verbal and written communication skills
&bull Good analytical skills, especially in incident and problem management
&bull Well versed in the working with onsite/offshore and core team/flex team models
&bull Self-starter with a positive attitude, possesses keen sense of urgency, and is a clear-thinker able to perform in high-pressure situations
&bull Required Technical skills:
     1. Linux scripting and administration. Linux based deployment using Command Line Interface
     2. Used industry common monitoring and logging tools, such as Zabbix, Prometheus, Fluentd
     3.  Knowledge of PowerShell, Bash, Perl or Python for scripting and automation
     4. Familiarity with DevOps, Continuous Integration & Delivery, Release on demand
     5. Familiarity with Hardware load balancers, firewalls and proxies

&bull  Preferred Technical skills:
     1. Familiarity with cluster management in Kubernetes or any other Cloud native environment
     2.  Familiarity with 100 Gbps network topology
     3.  Familiarity with Jira and GitLab

Your experience includes:

&bull Data Center Operations technical support
&bull Production support of the main services offered to customers, troubleshooting outages and incidents, capacity planning, working closely with the customer support and development engineering team
&bull Cloud native apps and systems in an on-prem or private cloud environment
&bull Working knowledge on Kubernetes and Kubernetes native applications
&bull Familiar in NGINX and/or NGINX Plus
&bull Working knowledge on complex network topologies and 100 Gbps networks
&bull Hands-on knowledge in ITIL based ITSM tool, creation of SOPs, and problem triage
&bull Working knowledge on S3 or any other object storage highly desirable

Location:

Our Woodlands site is one of the largest electronics manufacturing sites in Singapore, housing our recording media operations. Spread over three sites, it is easily accessible via bus or from the MRT Station, with many employees taking mass-transportation to work. Ample free on-site parking is also available. Here at work you can enjoy breakfast, lunch, dinner and snacks at our on-site canteen and coffee shop. We offer a range of facilities including an in-house gym and dance studio, as well as after-work badminton and table tennis competitions. On-site celebrations and community volunteer opportunities also abound. Don&rsquot miss our Lunar New Year Lion Dance performance or our Seagate&rsquos Got Talent event.

Location: Woodlands, Singapore, W3
Travel: None