ServiceNow is on FGB’s Best Tech Companies for Women of 2021.
FGB'ers gave this company a 4.7/5 in overall job satisfaction
FGB’ers working at ServiceNow rated their manager’s support a 4.7/5
Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of seven employee-led Belonging Groups.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
ServiceNow is currently seeking an Advisory Solution Consultant to provide technical sales partnership to the sales force in the Chicago area to provide strategic customers with product and solution advice during sales pursuits. The Advisory Solution Consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, extensibility, and ease-of-use of the ServiceNow platform.
What you get to do in this role:
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
Routine interaction with C-Suite Executives
Interview customers both face to face and remotely to uncover their technology and business needs
Assist the sales personnel in the qualification of strategic customer needs
Lead non-technical discussions with your customers to help define business objectives that ServiceNow can address and what the value of those objectives are
Sell the value of our solution, not the features and functionality of the products
Provide mentoring and training to peers and other colleagues in the organization
Support and sometimes lead regional marketing events – user conferences, trade shows, webinars etc
Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video conference.
Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
Have a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution
Responding to Request for Information/Proposal documents
Staying current on product developments/releases to a level required for demo and POC/POC
Staying current on competitive analyses and understanding differentiators between the company and its competitors.
In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment
Act as the ServiceNow subject matter expert at Executive briefings / marketing events
To be successful in this role you have:
7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
Strong enterprise software pre-sales experience
Experience working with and selling to very large enterprises (10,000+ employees)
Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies.
Strong understanding of shared services/support center environments.
Exhibits prior or current technical expertise in enterprise SaaS-based web technologies and the ability to learn new technology quickly.
Exhibits a degree of technical expertise and understanding
Able to articulate and logically communicate concepts with both technical and non-technical audiences.
Exceptional communication and presentation skills to include technical and business concepts.
Proven technical aptitude in learning new technology and solutions quickly
Understanding of and experience selling to enterprise architecture.
ITIL4 or ITILv3 foundation certification highly desired but not required.
ServiceNow Certified System Administrator (CSA) certification highly desired but not required
Advanced ServiceNow Certifications including Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) a plus but not required
Ability to understand the "bigger picture" and the business drivers around IT
ServiceNow experience highly desired
Bachelor's Degree or equivalent
Willingness to travel as necessary
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With ~6,900 customers, we serve ~80% of the Fortune 500. And we are #1 on FORTUNE® Future 50 2021 list. This is the future of work.
Help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Explore our open positions here, and visit our Careers site to learn more.