AI Program Manager, Global People

ServiceNow

4.7

(132)

Orlando, FL (Remote)

Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.
  • #JB0056693

    Position summary

    rnance framework, AI Ambassador program, and AI innovation lab which are all focused on promoting AI for HR innovation in a safe, responsible, and ethical manner. This role ensures the broader AI program(s) are aligned with Global People and Enterprise AI strategies, ensures effective program management, and ensures continued growth of AI capabilities within the Global People team.

    Job Description

    What you get to do in this role:

    • Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion

    • Ensures effective and timely communication and execution of AI program roadmap deliverables and activities

    • Oversee and coordinate the development and maintenance of program charters, project plans, schedules, risk and issue logs, and mitigation strategies.

    • Implement a continuous improvement protocol to regularly assess and optimize the effectiveness of AI projects and initiatives.

    • Develop and maintain a comprehensive program roadmap, outlining key milestones, deliverables, and timelines.• Collaborate with AI Governance committee(s) to define program objectives, success metrics, and key performance indicators (KPIs).

    • Coordinate with cross-functional teams, including Digital Technology, product management, legal, compliance, risk, and Enterprise AI Governing bodies.

    • Partner with GP AI Success committee to track and analyze GP AI program performance, using data-driven insights to identify areas for improvement and drive continuous optimization.

    • Prepare detailed reports and dashboards to communicate program progress, challenges, and successes to stakeholders.

    • Implement feedback mechanisms to capture and incorporate lessons learned into future program iterations

    Qualifications

    To be successful in this role you have:

    • Years of experience 7+ years working in a Program Management role

    • Specific technologies required (if any) Solid understanding of current AI technology landscape and capabilities

    • Certifications, apprenticeships, micro-credentials (if any)

    • Supervisory and people leader experiencePreferred Qualifications

    • Experience building up an AI program from early stages

    • Working within HR programs or initiativesSkills and Expected Proficiency Levels

    • Project Management Skills - Expert - Proven ability to plan, execute, monitor, and control AI projects within budget, timeline, and scope, utilizing project management methodologies.

    • Technical Understanding of AI - Advanced - A solid grasp of AI concepts like machine learning algorithms, deep learning, natural language processing, and data analysis to effectively guide project development.

    • Cross-functional Collaboration - Advanced - Facilitating communication and collaboration between diverse teams including data scientists, engineers, business stakeholders, designers, and legal teams.

    • Stakeholder Management - Advanced - Effectively managing expectations, communicating progress updates, and addressing concerns from various stakeholders throughout the project lifecycle.

    • Adaptability and Continuous Learning - Advanced - Staying updated with the rapidly evolving AI landscape and adapting to new technologies and techniques.

    • Ethical Decision-Making - Expert - Analyzes situations and make decisions aligned with the company's and external ethical code and expectations in the AI space

    Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

    Additional Information

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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    Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.