Associate Solution Consultant, SC Academy

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

At ServiceNow, we are equal parts dreamers and doers, leaders and partners. We believe in the power of the individual to achieve amazing things, and we work as a team to get it done—whatever it is. Above all, we’re driven by a desire to build products—and a company—that will change the way people work. 

The Solution Consultant Academy offers talented individuals a direct path into what may be the most exciting, challenging, and rewarding position in technology sales. It is designed to attract, develop, and retain high-potential individuals with the purpose of creating a pipeline for Solution Consulting leaders across ServiceNow.

Our Objective

The 5-month SC Academy program will prepare you for a successful career in Solution Consulting.  This opportunity will collaborate with Solution Consulting leaders at ServiceNow, experience intensive on the job training and broad-based exposure to all aspects of company operations. The cohorts will receive accelerated professional development, world-class mentoring, and unique networking opportunity across the organization.  A great SC will be seen by customers as a trusted advisor and seen by sales as the quarterback of the deal. 

What you get to do in this role

• Learn ServiceNow workflow training, sales and product demonstration instruction, and education in information technology
• Partner with ServiceNow community and the SC Sales team to understand our technology solutions and transition support into sales.
• Deliver and demonstrate technology solutions to address challenges
• Answer product features and technical questions from customers, channel partners and ServiceNow colleagues
• Utilize tools and education through mentorship and hands on training to be successful in pre-sales and share best practices

To fully understand the scope of ServiceNow business, you will rotate through training that will include:

• ServiceNow Foundations, Solutions and Application Enablement

• Demo training

• Value Selling

• ITIL training

• RFP Proposal & Knowledge Management

• Demo Data, Scripts & Builds

• SC Enablement & Content Management

• Technical Writing

• Business Value Consulting

• Program Management

Qualifications

In order to be successful in this role, we need someone who has:

• 1-3 years of experience with prior internships, professional experience or consulting background

• Ability to learn new technology and workflows

• Demonstrated ability to influence and consult decisions and strategy

• Strong interpersonal skills and customer centric attitude

• Solid presentation capabilities and communication (verbal and written)

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.