Briefing Program Manager, India

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The successful candidate is a high-energy, self-starter with an established, documented competence in Executive Briefings or Executive Events Management. You like to work in a fast-paced, collaborative environment. The successful candidate thinks strategically, acts tactically, and possesses a strong ability to conceptualize, develop, drive, coordinate and manage a wide range of communications. The successful candidate will design tailored engagements to maximize the outcome from executive engagements both for customers and ServiceNow. The successful candidate will join an experienced team of briefing managers that support customer relationship development and pipeline generation / closure through strategic customer briefings and engagements in both a physical and digital setting.

Position reports to: Director, EBC Program, APJ

What you get to do in this role:   

· Plan and execute strategic briefings that result in increased customer confidence, measurable opportunity development and expansion, and help create strong recommendation scores for ServiceNow.

·  Provide strategic consultation through collaboration with Sales Teams to develop briefing engagements focusing on balance between customer objectives and sales goals.  Use broad and deep knowledge of briefing development principles to determine appropriate methods and procedures for addressing briefing needs.

· Establish and cultivate relationships with key contacts across the company to advance the briefing program mission.

· Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Identify speakers based on understanding of required expertise, level of customer, messaging needs (may be local or via video conferencing).  Use a combination of existing resources and key contacts/network outside the briefing team to identify expertise for new or unique business requirement.

· Use advanced knowledge of the briefing discipline as well as ServiceNow tools and workflows to ensure a thorough understanding by the speaker/discussion leader team of both the customer’s and sale’s objectives, appropriate level of messaging, and supporting logistics across the team in preparation for execution.

· Promote and use internal and external feedback, including quality surveys, to recognize challenges and when appropriate, lead development of resolutions/processes/workflows/communications with the extended team

· Share day-to-day responsibilities with teammates that ensure top-level customer service and briefing engagements in the briefing center or via digital channels.

· Design, develop and support different types of customer engagements based on local customs, business etiquette and protocols. May require multi-lingual capabilities pending GEO / Country of work

Qualifications

To be successful in this role you have:

• Minimum 3 years relevant experience in similar or relevant role.
• Capability to work in an environment with a high degree of shared responsibility between and across team members.
• Ability to work independently with minimal supervision and calmly handle high pressure situations.
• Ability to work well across organizational boundaries.
• Applied sense of urgency and ability to achieve results.
• BA or BS, Marketing | Business |Other, or, Sales/ Marketing Consultant with event experience.
• Commitment to meeting deadlines.
• Demonstrated ability to work cross-functionally, developing a network of experts and executives to support briefings.
• Excellent written and interpersonal communication skills.
• Focus on highly professional interactions within the team and our supporters, self-accountable for interactions with others.
• General ServiceNow product knowledge a plus.
• Strong computer skills. Familiar with Word, Outlook and Excel .and other digital applications

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.