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We are looking for team members to join our STEP Strategic Operations team in Costa Rica. STEP stands for Success, Technology, Experience, and Platform and is the heart of ServiceNow Innovation and Customer Success. Our team of dedicated Strategic Operations professionals partners with STEP Leaders and works closely with teams across Engineering, Product, Support, Design, Research, Sales, Marketing, and Customer Success. This specific role will be in our Product Strategic Operations team dedicated to supporting the execution of our product business units.
Our team works in business analysis & operations, project management, and strategy. You will work closely with other team members and the Leadership team of a business unit to directly contribute to our overall success. This is an excellent opportunity if you are looking to gain or extend your experience in strategy, planning, business analysis, project management and operations at a high-growth enterprise software company.
What you get to do in this role:
Be a key team member embedded in a team dedicated to a single business unit. Exposure to senior leaders of a Product business unit.
The job is a mix of activities including the following:
Thought partner with a Product leadership team on a variety of efforts. Provide deep understanding and supporting data of business performance, customer behavior, product and team capabilities to inform business decision making and influence product roadmaps.
Identify value-creation opportunities across our business. Analyze and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions
Structure complex problems, develop hypotheses, conduct analyses, and suggest data-driven recommendations to leadership, including C-suite
Participate in strategic planning for the BU; this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutations
Drive people and talent initiatives to include but not limited to: All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement
Partner with the FP&A and Talent Acquisition teams on budget attainment, management, and hiring execution
Program manage cross-functional initiatives and programs including coordinating day-to-day activities, identify risks, and host regular update meetings
To be successful in this role you have:
Level commensurate with experience and capabilities
5+ years of relevant work experience preferably in tech strategy/ops functions, management consulting, investment banking, or private equity
Ability to gain and maintain an intimate understanding of the business' key drivers, proactively proposing ways to increase business performance and efficiency.
Expertise in Excel, Powerpoint required. Expertise in SQL, Tableau, and PowerBI a plus
Top-notch data analytics and problem-solving skills, with an ability to synthesize.
Top-notch written and oral communication skills. Be great at presenting complex information to a variety of audiences.
Willingness to roll up your sleeves and take on whatever tasks necessary to get the job done
Self-starter who thrives in fast-paced, high-growth environments
Experience with business operations.
Experience leading cross-functional initiatives end-to-end from strategy, inception, through to execution a major plus
Knowledge of the SaaS space and business model is a plus
Excellent English skills required
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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