Content Producer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

For this role, you will be responsible for:

• Managing all phases of project lifecycle including scoping and planning, pre-production, production, post production and content management.

• Multiple short term and long-term projects in a rapidly growing and technical environment with a focus on frictionless experience for employees.

• Create content in compelling formats aligned to quality standards and project timelines.

• Collaborating with Subject Matter Experts within Leading Practices and other internal teams to synthesize insights from existing content.

• Partner with internal and external teams to create content in multi-media formats like videos, infographics etc.

• Execute awareness and marketing activities to increase content consumption across various ServiceNow channels.

Qualifications

In order to be successful in this role, we need someone who has:

• Excellent communications and customer service skills in addition to familiarity with post-sale content formats and requirements.

• Strong stakeholder management skills with experience in working with geographically diverse teams and the ability to arrive at consensus among competing priorities. Demonstrated ability to lead through influence.

• Advanced project management skills and ability to juggle multiple competing priorities, and ability to work under deadline pressure.

• Experience with digital and/or video-based content initiatives and/or innovation projects. 

• Exceptional communication skills (verbal, written, and presentation), to include executive communications

• Expertise in enterprise software delivery, ideally in support of ServiceNow implementations

• Sound judgment and decision-making skills, 

• Meticulous attention to detail while maintaining the ability to see the big picture.

• Experiences in ServiceNow, but not mandatory. 

• Working experiences in a SaaS environment and/or technology environment is a must

• Understanding of software implementation lifecycle including the role of content in enabling a successful implementation

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.