Dir, Solution Consulting Architect

ServiceNow

4.7

(131)

Chicago, IL

Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.
  • #743999967114053EXT-en-us

    Position summary

    ear from our employees about their experiences working at ServiceNow.

    Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

    Job Description

    ServiceNow is seeking a Director of Solution Architecture to lead a global team of Solution Architects, in support of the Customer and Employee workflow specialist teams. You will be responsible for partnering with Solution Specialist leadership to ensure alignment across the business, growing the team, driving revenue through supporting critical sales opportunities, and leading through change as we continue to expand our solutions.

    The right candidate will evolve our shared services model for Solution Architects to a Center of Excellence, while collaborating with customers, partners, and the rest of the ServiceNow presales team.

    What you get to do in this role:

    • Support a team of world-class Solution Architects, responsible for guiding, coaching and advising the team

    • Define and execute winning co-delivery models, championing ServiceNow's best practices

    • Develop strong executive relationships with C-level leaders as well as ecosystem partners

    • Act as executive sponsor in opportunities

    • Synthesize insights from across the team to advise Product and Solution Specialist leadership on market trends and successful sales strategies

    • Scale the impact of the team by leading efforts to improve how the Pre-sales organization architects solutions with the ServiceNow platform

    • Drive best practices in sharing across organizations to improve ServiceNow's ability to win as a team

    • Develop team members & leaders according to the demands of the business and according to their individual professional goals

    • Ensure proper alignment of resources and effective utilization of skill sets within assigned regions

    Measure of success in the role

    • Support & development of employees and leaders on your team

    • Enabling the team to have major impact into our defined accounts and industry targets

    • Attainment of quota target for your area of coverage (global workflows)

    • Creation and growth of a COE for Presales Solution Architecture to scale the impact of the team

    • Ability to progress an opportunity through direct involvement with customers and sales teams

    • Recognized as a strong leader by your peers, direct line reports and across the organization

    Qualifications

    In order to be successful in this role, we need someone who has:

    • Leadership experience within an Architecture practice

    • Solution Consulting experience (Minimum 8yrs)

    • Passion for leading shared services organizations and building a COE

    • Creative, high energy, entrepreneurial sprit, comfortable running initiatives and program independently within a "start-up paced" environment

    • Strong executive relationships with CIO, CTO, and technology leaders

    • Successful track record of managing high performing teams, meeting or exceeding KPIs and expanding offerings with clients

    • Depth in Customer, HR, and GBS transformation design, implementation, and management

    • Experience developing architecture practices and leading subject matter experts

    • Middle and back office functional experience

    • Driven complex issues through analysis and resolution

    • Thrived in working collaboratively and cross-functionally

    • Excellent written and verbal communication skills

    • Knowledge of multiple ServiceNow product suites

    • ServiceNow Certified Master Architect certification preferred

    For positions in New York City, we offer a base pay of $190,725 - $314,775, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

    From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

    Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

    Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.