Director- Digital Technology Operations

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Job Description

• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

• Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals

• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks for the entire team including suppliers and vendors

• Modernize legacy systems through next generation services and capabilities to include cloud, compute, data services, etc

• Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs while ensure reliability and scalability of infrastructure in a dynamic environment

• Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed

• Collaborate with senior managers in the development of performance goals and long-term operational plans

• Set strategic goals for operational efficiency and increased productivity

• Analyze current operational processes and performance, recommending solutions for improvement where necessary

• Your mission will be to collaborate closely with senior leaders, other IT departments, and vendors, ensuring the maintenance of a robust, secure, and globally interconnected computing environment

• Create and lead the development of global innovative technology strategies to drive transformative change while using an agile organizational model to drive IT Infrastructure and cloud objectives

• Manage the budget, oversee procurement, and plan resource utilization, shaping the technical direction of the IT Infrastructure while aligning technology investments to business strategies

• Work with team to set goals, create individual development plans, and identify training needs

• Be the customer zero for ServiceNow and provide product feedback through Now on Now team

• Provide strong leadership with a focus on attracting, motivating, and developing best-in-class talent to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Qualifications

• Bachelor’s degree in information technology, computer science or related field

• Minimum of 12 years of experience with data centers, servers, enterprise storage, public cloud, virtual / high performance computing, monitoring solutions, containerization and latest technologies

• Ten or more years in a senior leadership role in a field related to infrastructure and public cloud technologies

• Masterful organizational, communication, and leadership skills, backed by previous professional success

• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management

• Proven ability to plan and manage operational processes for maximum efficiency and productivity

• Strong understanding of information technology and the relationships between business and information value

• Must have a track record of developing and implementing comprehensive strategic plans to integrate, simplify, and operate a complex infrastructure environment

• Hands on senior IT leadership in information strategy, architecture, technology, and programs

• Less than 10% domestic or international travel required for mandatory site meetings and trainings

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at https://talent.acquisition@https://servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the https://U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the https://U.S. Government.

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