ServiceNow is on FGB’s Best Tech Companies for Women of 2021.
FGB'ers gave this company a 4.7/5 in overall job satisfaction
FGB’ers working at ServiceNow rated their manager’s support a 4.7/5
Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of seven employee-led Belonging Groups.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
What you get to do in this role:
Provide DevOps thought leadership and mentoring in both advisory and delivery contexts, focusing on the requirements of our business and how these are best served by continuous improvements to our delivery approach
Defines a portfolio of change and roadmap. Engages and influences IT and business leaders to ensure the portfolio will deliver agreed business objectives.
To be successful in this role you have:
Are a passionate, hands-on change agent that believes teamwork and communication are critical to high performing team function.
Enjoy working with the latest open source and enterprise tools and building automated, integrated systems.
Believe cultural and behavior changes and uplift are critical for improving teams of all sizes. Believe in continuous improvement through small, rapid, iterative change.
Are in constant quest of learning and apply that to tools, technologies and processes.
Are a smart, enthusiastic, creative leader who can look beyond today's problems to find tomorrow's solutions.
Describe in detail, a recent DevOps transformation you have led
Provide detailed meaningful success metrics for a DevOps practice that you have lead
Describe your interaction and engagement with senior level executives in building and operationalizing a DevOps practice
Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process
Interacts with others, internally and externally, in a way that gives them confidence in their intentions and those of the organization
Understands the business case for each deliverable undertaken and works with service owner and product owner to help ensure benefits are realized
Is proficient in planning, communication and presentation skills, and the capability to listen and influence.
Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
‘Can do’ attitude and sense of ownership to thrive in a fast-paced environment
Strong knowledge of DevOps design patterns, processes and best practices
Experience in performing organizational DevSecOps enablement and transformation
15+ years overall experience covering Application development, Architecture, Quality Assurance and Production support
5+ years industry experience in DevOps architecture related to Continuous Integration/Continuous Delivery solutions & Infrastructure Automation.
Minimum of 5 years of technology consulting experience, Leading DevOps Architectural Designs
5+ years of software delivery leadership in an Agile & DevOps practice, with roles of increasing responsibility, and shown experience developing and leading enterprise initiatives.
Good understanding of Microservices and Containerization, Docker Components and Orchestration using Swarm/Kubernetes.
Minimum 5 yrs of experience handling Application Build, Configuration Management, Deployment & Release Engineering.
Architected solution and deep expertise on Cloud (Azure, AWS, GCP), setting up CI/CD for PaaS (Cloud Foundry, OpenShift) is a big plus
Experience in leading the creation, oversight and ongoing operationalization of shared service environments. This includes extensive experience in advanced/sophisticated IT end to end life cycle management, leading application development and/or application management team(s).
Deep knowledge of Infrastructure provisioning using Taraform, Ansible. Implementation experience in automation of environment provisioning
A track record of increased responsibility (promotions) based on performance.
Successfully led teams through major project engagements that involves Agile and DevOps transformations
Proven leadership experience - leading, not just managing.
Proven track history of taking complex delivery problems and creating leaner, more collaborative solutions
Demonstrates clarity of thought and expression to win confidence from clients and partners.
Has the intellectual capacity to understand and explain complex technical concepts to both technical and non-technical audiences.
Strong background in DevSecOps tools and pipelines for different technology eco systems such as Java, .NET, COTS products
Experienced level understanding of build and deployment systems, system configuration, job configuration and debugging.
Experience setting up complete end-to-end fully integrated delivery systems (source control management, build tools, artifact repositories, deployment and monitoring systems).
Experience with automation/configuration
Working understanding of code and script (PHP, Python, Groovy, Perl and/or Ruby) particularly used within build pipeline automation.
Knowledge of standard methodologies and IT operations in an always-up, always-available service. Strong grasp of various automation tools.
A strong focus on business outcomes.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With ~6,900 customers, we serve ~80% of the Fortune 500. And we are #1 on FORTUNE® Future 50 2021 list. This is the future of work.
Help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Explore our open positions here, and visit our Careers site to learn more.