Enterprise Globalization Deployment Architect

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Enterprise Globalization Deployment Architect

An Enterprise Globalization Deployment Architect is a Customer facing role, guiding our Customers and Implementation Partners through the various technical aspects for their Solution Designs including Best-Practices and Methodologies. Working directly with our Customers and Implementation Partners, acting as an SME (Subject Matter Expert) for L10n (Localization), i18n (internationalization) and g11n (Globalization) capabilities within our platform. At times being a part of in-flight projects to share that SME knowledge or assisting through direct queries (and / or support Cases) as well as demonstrating what’s possible so that our Customers have the knowledge and tools to achieve great outcomes.

The ideal candidate will have 5+ years of multi-lingual platform implementation experience having attained (and maintained) CSA (Certified System Administration), 5+ CIS (Certified Implementation Specialist) certs (e.g., ITSM, CSM and HR) with a solid understanding of how the platform works. For example (but not limited to) the different UI’s within the platform and how they are expanded, extended and enhanced by the tools we offer. They will have a keen eye for detail, eager to constantly learn aiming to expand their knowledge, being curious to try new things (as the platform is always evolving, expanding, and growing) with ever newer functionalities and capabilities. They will be a great listener acting as a voice of solution to our Customers when they most need it. This role will be both rewarding and technically challenging.

What You Get To Do In This Role

As an Enterprise Globalization Deployment Architect, you will be enabling our Customers to achieve their multi-lingual objectives with their implementations around the world,

• Acting as an in-region SME on L10n capabilities in the platform, working as part of the G11n Deployment team you will clear any perceived technical hurdles for our Customers when it comes to multi-lingual implementations. Ensuring they know all the options available for their solution designs (script requirements, design considerations, process considerations etc) so that they can make the most informed decisions.

• You will be able to demonstrate the various features and capabilities directly correlating to specific Customer needs to get them going faster or show how they can leverage various platform capabilities / features together as part of their design, reducing (or eliminating) the need for complex and custom customisations.

• Working with our global partner ecosystem to ensure they know how to design and build their solutions in the best possible way, when it comes to multi-lingual deployments.

• Present webinars, SNUG sessions, or other similar events, to educate the various stakeholder personas on what’s possible and how it can be achieved, evangelising the platform’s localization capabilities.

• Assisting Customers with their support queries / cases with regards to multi-lingual implementations.

• Assisting any in-flight projects with their localization Solution Design challenges to align with best-practices for implementations.

• Gather feedback from Customers on their technical challenges and successes with multi-lingual implementations to help drive future enhancements / expansions / improvements in the platform as well as our implementation methodologies and our technical best-practices.

• Identify, understand, and replicate reported Customer issues either providing a solution, workaround or contributing to any fixes required.

• Keeping up-to-date on all new platform and product knowledge ahead of time.

Qualifications

• 5+ years ServiceNow multi-lingual (minimum of 5 languages in a given implementation) platform implementation experience

  • Multiple projects a bonus
  • More languages in a given project is a bonus
  • Japanese in a project is ideal

• Demonstrable understanding of how our L10n capabilities work within the platform:

  • How UI translations work across the various UI’s
  • Methods of solution design
  • Translation maintenance
  • Tools available

• ServiceNow platform consultancy experience at a big strategy firm is ideal

  • Both Implementation and Pre-Sales experience – is a must
  • Technology workstream lead and / or Solution Architect – is a must

• 5+ CIS level certs

  • Ideally including ITSM, CSM and HR - Suite certs a bonus
  • CAD (Certified Application Developer)
  • CMA a bonus

• Demonstrable ability to present (at short notice) in-front of Customers (of all levels), solutions to perceived problems based on vast platform knowledge and direct experience whilst being in-line with our best practices.

• Demonstrable experience with JavaScript, XML and HTML with our API’s a must.

  • E.g., Script Includes, Business Rules, Client Scripts, Widgets etc

• Fluent in English & Japanese – other languages a bonus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.