Enterprise Systems Architect

Company Description

About Digital Technology 

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Enterprise Architect will help the Digital Experience Leaders realize their future business capabilities.  This position will be driving the definition & adoption of architecture principles, tenable standards, best practices, and design patterns, across the technology team.   

What you get to do in this role:  

• Lead strategic conversations with business and IT executives, on attaining key business outcomes via digital maturity and transformation 

• Influence stakeholders and help them design and shape Employee Experience programs for the future 

• Establish and maintain the three-year target state reference architecture  

• Establish technology and process standards that can be consumed by solution architects and BSAs to implement 

• Be a key part of the Enterprise Architecture function to ensure alignment of the architecture with technology and information governance processes 

• Ensure application and solution design is compliant with enterprise architecture standards and enterprise reference architecture 

• Participate in in-depth evaluations of new technology platforms and provide recommendations 

• Ensure tracking and remediation of technical debt 

• Understand, advocate and improve upon technology strategy, frameworks, standards, and best practices across the enterprise 

• Be the go-to person / SME on processes and systems 

• Act as a mentor for colleagues and help drive knowledge-sharing 

Qualifications

To be successful in this role, we need someone who has:  

• 10+ years of Industry experience with a minimum of 5 years as a Solution Architect or Enterprise Architect 

• Experience Architecting solutions and building out Target state architectures and roadmaps for medium to large sized organizations 

• Understand the significant industry shifts taking place in the current Talent Management and workplace service landscape, and be able to design forward-thinking, innovative and impactful solutions. 

• Inquisitive mind, endless curiosity and passion for learning about users, industries and new approaches to doing things 

• Proven experience with taking abstract business ideas and converting them to process and system needs 

• Deep domain knowledge on what is “best in class” digital experience for Enterprise SaaS products 

• Strong interpersonal skills and executive presence to single handedly drive presentations with Executives and Senior leaders in the company 

• Experience with defining and evangelizing a reference architecture 

• Strong communication, relationship building and interpersonal skills 

• BS/MS in computer science, engineering, or relevant field 

• TOGAF Certification preferred 

• Exposure to Workday, Talent management solutions and payroll systems preferred  

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.