ServiceNow

4.7

(132)

Austin, TX (Remote)

Why you should apply for a job to ServiceNow:

Ranked as one of the Best Tech Companies for Women in 2023

4.7/5 in overall job satisfaction

4.7/5 in supportive management

92% say women are treated fairly and equally to men

91% would recommend this company to other women

95% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.

ServiceNow offers to 20 weeks of paid parental leave and generous family leave.

Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.

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Position summary

duct Success, Platform Outbound Product Management, and Expert Services as well as external vendor partners such as Accenture and NVIDIA. As a GenAI Solution Architect (GenAI Strategist), you will drive customer outcomes, roadmap, and value realization for GenAI technology within AI Lighthouse accounts and lead GenAI enablement programs and GenAI Impact accelerators for the broader Impact Delivery organization.

Develop a GenAI roadmap to drive customer adoption and successful utilization of GenAI products across the ServiceNow platform to meet AI Lighthouse customers' desired business outcomes
Identify and prioritize opportunities for GenAI innovation and growth within customer accounts
Create and manage roadmaps for Generative AI technology adoption and maturity across multiple customers
Facilitate knowledge sharing and GenAI accelerator delivery among customers and internal stakeholders to ensure the effective use of ServiceNow's GenAI products
Analyze market trends, competitive landscape, and emerging technologies to stay abreast of industry developments and identify new opportunities for ServiceNow GenAI innovation
Define and track key performance indicators (KPIs) and conduct value realization exercises to measure the success of AI Lighthouse implementations
Communicate insights and progress to senior leadership and stakeholders
Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow's GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners

Qualifications

To be successful in this role you must have:

At least 5 years of experience in a strategy consulting or technology advisory role, experience with a focus on Artificial Intelligence, Machine Learning, or Data Science is preferred
Proven track record of driving business growth and customer satisfaction through innovative technology solutions
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
Strong analytical and problem-solving skills
Ability to work effectively in a fast-paced, dynamic environment
Ability to work independently and manage multiple projects simultaneously while meeting tight deadlines
Experience working with cross-functional teams, including data scientists, engineers, sales, and marketing professionals
Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships
Customer-focused mindset and commitment to delivering high-quality results
Must be able to travel up to 50% annually

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.