Global People Care (HR) Advisor - AMS

Company Description

This position reports to:  Sr Manager, Global People (HR) Care AMS.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

The Global People organization continues to transform and innovate how we enable ServiceNow’s talent globally.  We are seeking an HR Advisor to support our employees and leaders across all HR topics and needs.   The successful candidate is passionate about employee experience and delivers a high level of customer satisfaction through their HR expertise.

Job Description

What you get to do in this role:

Our Global People Care team make the world of work, work better for our employees.

Using our own technology, we deliver engaging employee experiences, providing support to employees and managers across 27 countries. Partnering closely with our HR Business Partners and Centers of Excellence we create a strong, and effective, cross-functional team. We learn from our employees’ interactions with us, and constantly evolve and enhance our service delivery.

Responsibilities

• Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal and live agent

• Provide support to employees across all stages of the employee lifecycle

• Ensure requests are resolved in an appropriate and timely manner within CARE service level agreements

• Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base

• Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues

• Develop and maintain strong relationships with People Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition. Ensure early identification of service issues and requirements

• Use sound judgment and intuition to identify and escalate potentially litigious or problematic issues

• Create and document new processes in SOP’s to be followed by the team

• Participate in Trainings and User Acceptance Testing for new programs as needed

Qualifications

To be successful in this role you have:

• Experience of supporting HR in the United States, Canada and Latin America regions.

• Customer service mindset, with excellent verbal and written communication skills

• Bachelor’s degree or equivalent experience

• Ability to work in a high growth, fast paced environment

• Accuracy and attention to detail

• Ability to maintain confidentiality

• High execution skills with ability to prioritize and multi-task

• Comfortable to work in U.S Shifts.

Preferred Skills

• Experience using HR systems (Workday is a plus)
• 3+ years in Human Resources or a centralized customer service environment
• HR Qualification a plus

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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