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A Globalization Technical Deployment Specialist is a customer-facing role, guiding our Customers and Implementation Partners through the various technical aspects of their Solution Designs including best practices and methodologies, and working closely with our Customers and Implementation Partners, acting as an SME (Subject Matter Expert) for L10n (Localization) capabilities within our platform. At times being a part of an in-flight project to share that SME knowledge or assist through direct queries (and/or support cases) as well as demonstrating what's possible so that our Customers have the knowledge and tools to achieve great outcomes. For example: The different UI's within the platform and how they are expanded, extended, and enhanced by the tools we offer. They will have a keen eye for detail and be eager to constantly learn and try new things (as the platform is always evolving, expanding, and growing) with ever-newer functionalities and capabilities.
What you get to do in this role:
As a Globalization Technical Deployment Specialist, you will be enabling customers to achieve their multi-lingual objectives with their implementations around the world
You will help clear any perceived technical hurdles for our customers when it comes to multi-lingual implementations, by ensuring they know all of the options available for their solution designs (script requirements, design considerations, process considerations, etc.) so that they can make the most informed decisions.
You will be able to demonstrate the various features and capabilities that exist to get them going faster or show how they can leverage various platform capabilities/features together as part of their design, to reduce the need for complex and custom customizations.
Working with our global partner ecosystem to ensure they know how to design and build their solutions in the best possible way when it comes to multi-lingual deployments.
Present webinars, SNUG sessions, or other similar events, to educate the various stakeholder personas on what's possible and how it can be achieved, showcasing the platform's localization capabilities.
Propose solutions to perceived problems - sometimes inventing new methods/techniques to benefit all customers.
Assisting Customers with their support queries/cases with regards to multi-lingual implementations.
Assisting in-flight projects with any localization Solution Design challenges to align with best practices for implementations.
Gather feedback from Customers on their technical challenges and successes with multi-lingual implementations to help drive future enhancements/expansions/improvements in the platform.
Identify, understand, and replicate reported customer issues to help provide a cause for resolution.
Keeping up-to-date on platform and product knowledge ahead of time.
To be successful in this role you have to:
Pursuing or have recently completed a Master's or PhD degree from an accredited university
ServiceNow platform experience
Certified System Administration Certificate
CIS Certification (ideally CIS-ITSM)
Experience with ServiceNow API's
Ability to seamlessly demo multiple multi-feature functionalities across the platform describing how they work to both a technical and non-technical audience
An eagerness to learn new technologies, practices, and tools
Excellent verbal and written communication skills
Fluent in English
For positions in California (outside of the Bay Area), we offer a base pay of $109,400 - $185,900 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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