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Interpreting licensing/contract terms and conditions; using the knowledge gained from past experience; and auditing the content items to ensure a world-class quality content library.
Understand the overall ServiceNow ITAM product suite-features, workflow-and utilize the knowledge gained from past experience in auditing ITAM content to ensure a world-class quality ITAM content library.
Manage IT Products' SKU information and multiple catalogues
Creating and updating ITAM content-related process documents
Review contents curated by team, where required, as part of internal content review process
On a regular basis, auditing a high volume of ITAM content data of different types to ensure the customer and organization goals are met ahead of time.
Impart the acquired knowledge from the overall experience to the team to improve the efficiency and quality of the content
Transform the network discovery data into actionable information that can be used for license management and ensure the quality and correctness.
Creation of various content entities whenever required.
Collaborate with team members and different stake holders in a fast-moving and aggressive work environment, which helps our customers get world-class quality software and hardware content
Qualifications
To be successful in this role you have:
The candidates should have 2-6 years of experience.
Should have experience in IT Asset Management with extensive hands-on experience in internal and external audits or hands-on experience in any implementation of ITAM software, with quality assurance as a major responsibility
OR/AND hands-on experience in ITAM industry with internal/external auditing of HAM/SAM implementations with content assets
OR/AND extensive experience Manual software testing/data testing and well versed with quality and release concepts.
Able to work efficiently and independently on high volume of data regularly and work with the team members and other stake holders with extended targets
Excellent Interpersonal, written and verbal communication skills
Should have passion for researching and providing solutions for various challenges
Should have good problem-solving skills and should be innovative in approach to solutions
Working knowledge of EAM Tools from industry-e.g. IBM Maximo, Upkeep, Fracttal One, Oracle EAM, SAP EAM, AssetWorks, NexGen, IFS, MVP, Infor, etc.-is a big plus
Working knowledge and hands-on SAM and HAM tools like ServiceNow, SNOW, FlexNet, SCCM, MAP, ILMT, etc. is a big plus
Knowledge of various licensing metrics of top software publishers like Microsoft, Adobe, IBM, etc. is preferred
Knowledge of various engagement types/contract types and services offered by top manufacturers or software solutions is a plus
Knowledge of VB scripts to gather information using tools like SCCM is a big plus
Content-related: Any experience working in a similar content-data-based project is a big plus
They should hold a bachelors, masters, or postgraduate degree in any stream with good academic record
JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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