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What you get to do in this role:
Participate in various types of content auditing activities having different levels of complexity. This includes addressing various requests/issues reported by various stake holders, including customers
Interpreting licensing/contract terms and conditions; use the knowledge gained from the past experience and audit the content items to ensure a world class quality content library.
Understand the overall ServiceNow ITAM product suite - features, workflow and utilize the knowledge gained from past experience in auditing ITAM Content to ensure world class quality ITAM content library.
Manage IT Products' SKU information and multiple catalogues
Creating and updating ITAM content related process documents
Review contents curated by team, where required, as part of internal content review process
On a regular basis, auditing high volume of ITAM Content Data of different types to ensure the customer and organization goals met ahead of time.
Impart the acquired knowledge from the overall experience to the team to improve the efficiency and quality of the content
Transform the network discovery data into actionable information which can be used for license management and ensure the quality and correctness.
Creation of various content entities whenever required.
Collaborate with team members and different stake holders in a fast moving and aggressive work environment which helps our customers get world class quality software and hardware content
To be successful in this role you have:
The candidates should be 2 - 6 years of experience.
Candidate should be having experience in IT Asset Management with extensive hands-on experience in internal and external audits or hands-on experience in any implementation of ITAM software, with quality assurance as a major responsibility
OR/AND hands-on experience in ITAM industry with internal/external auditing of HAM/SAM implementations with content assets
OR/AND extensive experience Manual software testing/data testing and well versed with quality and release concepts.
Able to work efficiently and independently on high volume of data regularly and work with the team members and other stake holders with extended targets
Excellent Interpersonal, written and verbal communication skills
Should have passion for researching and providing solutions for various challenges
Should have good problem-solving skills and should be innovative in approach to solutions
Working knowledge of EAM Tools from industry - e.g. IBM Maximo, Upkeep, Fracttal One, Oracle EAM, SAP EAM, AssetWorks, NexGen, IFS, MVP, Infor, etc., is a big plus
Working knowledge and hands on SAM and HAM tools like ServiceNow, SNOW, FlexNet, SCCM, MAP, ILMT etc. is a big plus
Knowledge of various licensing metrics of top software publishers like Microsoft, Adobe, IBM etc. is preferred
Knowledge of various engagement types/contract types and services offered by top manufactures or software solutions is a plus
Knowledge of VB scripts to gather information using tools like SCCM is a big plus
Content related: Any experience working in a similar Content Data based project is a big plus
They should hold a Bachelors or Masters or Post graduate degree in any stream with good academic record
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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